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Ken Ganley Kia Mentor
Mentor, OH
1,564 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER!
Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,564 reviews
November 30, 2023
Great people great place I would never take my car anywhere else. Five stars and I’d give more if I could. anywhere else. Five stars and I’d give more if I could. More
by brucebitner333
Employees Worked With
Other Employees :
Chelsey Padula, Zach Piotrowski, Michael Ross, Rebecca Banks
November 30, 2023
The customer service is out of this world amazing! !! I asked a ton of questions, and Jacob patiently answered each and every one making me feel valued as a customer. Knowing all the tiny details helpe !! I asked a ton of questions, and Jacob patiently answered each and every one making me feel valued as a customer. Knowing all the tiny details helped me feel comfortable with the car. I LOVE my new Kia Sportage!! Y'all, go get yourself a sweet deal! More
by Amy Dahl
November 29, 2023
Ken Ganley Kia is one of the best dealerships in NE Ohio. They’re very responsive to your needs and requests. They’re very responsive to your needs and requests. More
by ctigerjones
November 29, 2023
They are pretty good. Just wish when they wash the car they would dry it too. Was told it shouldn’t take too long to fix the oil reset recall but I waited for an hour w Just wish when they wash the car they would dry it too. Was told it shouldn’t take too long to fix the oil reset recall but I waited for an hour with no updates along the way. Otherwise, I’m satisfied with them. More
by Becky
Employees Worked With
Zach Piotrowski
November 27, 2023
Simon Pirrello sold the best Kia Telluride ever! ! Amazing salesman would buy from him again! ! Amazing salesman would buy from him again! More
by emma dow
November 27, 2023
The person who took care of us was excellent he did an outstanding job and I would recommend him to anybody his name was Marcus I would give him a five-star rating excellent person all around top notch ma outstanding job and I would recommend him to anybody his name was Marcus I would give him a five-star rating excellent person all around top notch man More
by Barle
Employees Worked With
November 27, 2023
Zero customer service. Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dea Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dealership (to set up appointments). If you call with questions after being transferred to “the service department” beware of the answers you receive because the people answering the phones in that area are not even near the mechanics and in my case knew nothing about the process of the engine replacement, but was very confident in telling me what I should do causing a whole other mess and months more time. The only time there was any communication was after corporate and consumer affairs escalated the case and the communication was only ever from corporate. Even they had many unanswered emails and never an answered phone call when they tried to contact them. If you like Kia’s don’t buy from Ken Ganley of Mentor. If you do buy from there and need to have it serviced because of a recall, see if you can take it to another Kia dealership. I like my car, but I hope I never have to take it back to Ken Ganley Kia of Mentor for service. More
by courtney a
Employees Worked With
Other Employees :
Zach Piotrowski, Rebecca Banks
November 27, 2023
Angelina was amazing when it came to finding a car for me. She took her time to explain everything thoroughly and made it so I had no questions or concerns when leaving with my brand new car. If you need me. She took her time to explain everything thoroughly and made it so I had no questions or concerns when leaving with my brand new car. If you need help with your car journey, I HIGHLY recommend her!😊 More
by alyssahillier
Employees Worked With
Angelina Hillier
November 27, 2023
Everyone was polite and helpful. Look forward to going back to this dealership for my next car needs. Look forward to going back to this dealership for my next car needs. More
by suydamfour
Employees Worked With
November 25, 2023
Great service. Good value. Mick and Erika are both great.made getting an oil change easy Good value. Mick and Erika are both great.made getting an oil change easy More
by Mpiczer
