Ken Ganley Kia Mentor

I came in for the theft deterrent software update on my 2018 Kia and to get my transmission fluid changed. My appointment was for 2:00 PM on June 23, 2023. I arrived early. There were about seven cars a 2018 Kia and to get my transmission fluid changed. My appointment was for 2:00 PM on June 23, 2023. I arrived early. There were about seven cars ahead of me in the line that extended up the Service Entrance driveway. Mick greeted me and offered to see if he could find a car for me to use while I waited. Fast forward to 4:00 PM. No one came to talk to me. People came and went. I went out to ask what was holding things up and my car was still parked in the service entry area. Mick sent me back to the waiting area. He eventually gave me three options: a car overnight, reappoint, or stick it out. I stuck it out. Three hours after I arrived my car was finally done. Oh, and it turns out I didn't need the software update-- which was the main reason I made the appointment to begin with. I would think they could have told me that when I checked in. There was no hot water in the lounge area, which upset several waiting customers. A small thing for me, but it added to the frustration level of everyone around me-- most of whom were complaining about delays and lack of communication. Another customer and his wife who came in for an oil change were there almost as long as me. He told me he would never come back to your dealership-- ever. $289.52 for work I would have delayed had I known the security update was unnecessary. It was an expensive, time-consuming, irritating experience. Not what I expected from a Ganley dealership. More

Everyone at the dealership was very professional and knowledgeable. They made car-buying a very smooth and easy process knowledgeable. They made car-buying a very smooth and easy process More

Service department employees were kind, friendly and competent . From the first time I called to make the appointment, called to confirm and then the desk employee Kyle Eddy were professional and custom competent . From the first time I called to make the appointment, called to confirm and then the desk employee Kyle Eddy were professional and customer service was the priority. I would highly recommend Ken Ganley Kia Mentor. More

They were courtious and prompt with there responce. They met our expectations on tradein and out the door cost for a new 2023 Soul They met our expectations on tradein and out the door cost for a new 2023 Soul More

No problem to report. All good, everyone polite and pleasant. Made a big effort to make sure I understood all the new features. All good, everyone polite and pleasant. Made a big effort to make sure I understood all the new features. More

Professional and pleasant personal. Greet you upon entering, keep you updated on your service and manufacturer recommendation. Greet you upon entering, keep you updated on your service and manufacturer recommendation. More

Erick and Nick were extremely helpful in working with me to hit my budget and find what I needed to hit my budget and find what I needed More

From the get go everyone at this dealership was incredibly nice and helpful. They’ll answer any and all questions you have. Everyone was just very friendly. incredibly nice and helpful. They’ll answer any and all questions you have. Everyone was just very friendly. More

My experience was wonderful from the start to finish. Definitely would recommend to anyone looking for a vehicle Definitely would recommend to anyone looking for a vehicle More

Haven’t even made 1st payment and car has been back to dealership and still not running right car had 10 miles on it and sending transmission signals dealership and still not running right car had 10 miles on it and sending transmission signals More