Ken Ganley Kia Mentor - Service Center

Terrible customer service in the service department. I asked for a call and had to call many times to finally get them to not put me in a voice mail. They finally called to say they did not the parts. B I asked for a call and had to call many times to finally get them to not put me in a voice mail. They finally called to say they did not the parts. Brought back in and it was fixed, but once again I had to call over and over to get a response. More

Service cares about you vehicle and wallet too. They didn't try to oversell me on services it thought I needed but could wait until next time. They didn't try to oversell me on services it thought I needed but could wait until next time. More

The sign in was professional and easy the staff was friendly and courteous and knowledgeable very nice to deal with. friendly and courteous and knowledgeable very nice to deal with. More

3 times I have tried to have my heated seat fixed. The 1st time I went they didn’t schedule the electric technician to install the part. The 2nd attempt it was installed however they replaced the wron The 1st time I went they didn’t schedule the electric technician to install the part. The 2nd attempt it was installed however they replaced the wrong part. On the 3rd attempt they also replaced the wrong part. Not to mention, both times the part came in they did NOT even call me to set up the appointment. I had to reach out weekly to see the part came in. To top it all off, they never ask if you want a car wash because I would decline every time. Their car wash has zero drying capabilities so it looks so much worse after the wash than before. Between the lack of communication, the incompetence of the technicians and poor excuse for a car wash I would definitely look elsewhere. More

Very friendly and courteous staff. When I need service they get me in and out very quickly. When I need service they get me in and out very quickly. More

Friendly,thorough and professional service. I had no issues either with scheduling or getting the work done. I had no issues either with scheduling or getting the work done. More

If I could give less than 1 star I would. I’ve given up asking for an adequate response or service to what was promised to me with my deal. The repair was for remedying rust in various area I’ve given up asking for an adequate response or service to what was promised to me with my deal. The repair was for remedying rust in various areas. They missed a full door hinge, and frankly all that was done was ‘slapping’ on some paint over the rust. Big blotches of paint. I’m certain my dog would have done a better job. When I was shown the final product I just wanted to be done with the experience. For the sales manager to think the repair was acceptable, it speaks volumes of the dealership. I’ll happily continue to show what they considered to be quality work and share my experience when asked. More

Zachary P, the service advisor, was very polite and helpful during my visit. He kept me informed all along. helpful during my visit. He kept me informed all along. More

Kyle was amazing along with the rest of the staff I will continue to use their service continue to use their service More

The work was done as promised and timely and they were courteous with me. I’m satisfied courteous with me. I’m satisfied More