Ken Ganley Kia Mentor - Service Center

Service rep was awesome even though she was very busy and was very understanding even.though I pulled into the wrong lane. was very understanding even.though I pulled into the wrong lane. More

Always helpful and a great experience. The staff is attentive and make sure any questions and/or concerns I may have are taken care of before I leave. The staff is attentive and make sure any questions and/or concerns I may have are taken care of before I leave. More

Dealer provided drinks and a comfortable seating area. Along with some entertainment. A tv and WiFi. Along with some entertainment. A tv and WiFi. More

MICK IS A GREAT ASSOCIATE. HE ALWAYS GREETS ME WITH A SMILE AND ANSWERS ALL MY QUESTIONS. I ASKED HIM TO ADJUST THE VOLUME ON THE GPS so I can hear it while the radio is playin HE ALWAYS GREETS ME WITH A SMILE AND ANSWERS ALL MY QUESTIONS. I ASKED HIM TO ADJUST THE VOLUME ON THE GPS so I can hear it while the radio is playing. More

I had some major work done over a few visits at Ganley Mentor Kia. The team was phenomenal, lead my the service rep, Rebecca Banks. She is the most professional rep I have ever met. She keeps you informe Mentor Kia. The team was phenomenal, lead my the service rep, Rebecca Banks. She is the most professional rep I have ever met. She keeps you informed throughout the process and she treats you as if you are her only customer. She insures the tech team exceeds your expectations and she monitors them throughout the process. That way she knows (personally) what is happening with your vehicle and can guide the service being done. I cannot say enough great about her and the service team at Ken Ganley Mentor Kia. More

I was impressed by the efficiency despite the large number of customers. Erica, service assistant, was especially helpful. Explaining exactly what was happening with my car and keeping me informed as t number of customers. Erica, service assistant, was especially helpful. Explaining exactly what was happening with my car and keeping me informed as to when car would be ready. She was very friendly as well as helpful. More

I heard a noise from my car & I thought I would get it checked out. checked out. More

I trust their expertise to keep my car safe to drive. They are thorough and polite. They are thorough and polite. More

My 1st oil change was a ridiculous amount of $79 + tax. The customer service person who checked me in spoke fast and mumbled, even after I questioned her several times. They called & said my car was ready The customer service person who checked me in spoke fast and mumbled, even after I questioned her several times. They called & said my car was ready for pickup. When I arrived, 45 mins later, I had to wait another 15 minutes because it hadn’t been through the car wash yet. Poor customer service. I will take my service work elsewhere in the future. More

I am dissatisfied with the service department's performance. I had made an appointment for an oil change and tire rotation, however, upon returning home, I discovered that the tire rotation was not performance. I had made an appointment for an oil change and tire rotation, however, upon returning home, I discovered that the tire rotation was not conducted. Consequently, I will have to bring my vehicle in again for the desired tire rotation. I had specified my requirement for a tire rotation and oil change when making the appointment online. Should I have verbally reiterated this to the service writer as well? I must take responsibility for not recognizing that the service was not properly documented. I am profoundly disappointed with the level of service that was provided to me. More