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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.4
524 Reviews
Call Service Center (440) 953-1000

524 Reviews of Ken Ganley Kia Mentor - Service Center

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August 20, 2023

Took almost a month and a half to fix my car. Then they returned it with no gas. I would not recommend this dealership. More

by nicolelboughton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Ferris
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Ken Ganley Kia Mentor responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Someone from our staff will be reaching out to you in the very near future.

August 19, 2023

I love this dealership. I have done business with them for about 10 years. They have always been honest with me. More

by karen8149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

August 19, 2023

Rebecca Banks in maintenance at the mentor Kia is amazing and helpful. Always kind and gets the job done. More

by Jduncan101292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Banks
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Aug 23, 2023 -

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2023

Very polite and very friendly. Terry in garage did a great job on my oil change More

by rubyslippers1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene Gritsenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Connors
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Aug 17, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!

August 14, 2023

We’ve done business at this Kia dealership for years, including two car purchases, one car sale, and multiple service trips. Your service department is run like a well oiled machine in large part due to More

by 4lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

August 14, 2023

The employees at this dealership were friendly and helpful. My appointment was to have the software update, but when I got there, I was informed that my car was recalled for a computer update also. More

by tootie228y
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

tootie228y responded

The only thing is that my hood was not closed completely. When my daughter-in-law was on the freeway, she noticed the hood moving and had to pull over on the freeway to close it.

August 10, 2023

Sales was unwilling to deal Service has been slow and required follow up visits to finish oversights. More

by Qqx
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don’t remember
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Aug 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you for your feedback. It helps us to get even better.

August 10, 2023

Great service ,everybody is always very help full . I would not let anybody ,but Kia tough my car. More

by ruthlpatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nerone 5 Star
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Aug 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2023

Great service everything was explained in detail for the service that was done and for the device needed to be done in the future More

by Fatneck58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 07, 2023

Very friendly and helpful. Got my cat finished and back on the road very quickly. More

by lposey75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
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Aug 08, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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