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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.4
516 Reviews

516 Reviews of Ken Ganley Kia Mentor - Service Center

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May 01, 2022

I had to wait a long time for parts. Never was a phone call returned. I had to call to keep checking in the parts. Terrible service. More

by Sawyerfamily3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Baker
May 03, 2022 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 19, 2022

Your dealership sucks ! Bring back mentor kia!! I liked mentor kia!! 80 bucks for 2 wiper blades is ridiculous and 7 bucks to put then on is crazy!! Won't be back!! More

by JENNDRAGOLIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erica Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Walters, Chelsey Padula, Zach Piotrowski, Michael Ross
Mar 22, 2022 -

Ken Ganley Kia Mentor responded

We are sorry you had a poor experience. Please reach out to our service manager, Tim Gough (440) 953-1000.

March 16, 2022

I’m very satisfied with this dealership. Very polite and curtious. Always friendly and attentive to my needs. Couldn’t ask for more. Total awesomeness!!!! More

by excurzion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Walters
Mar 22, 2022 -

Ken Ganley Kia Mentor responded

Thank you for this awesome 5-star review!

Mar 22, 2022 -

excurzion responded

You’re most welcome

March 14, 2022

Nate, in the service department is excellent. The wait time was terrible for headlight bulb replacement. More

by lawrencesellers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Ken Ganley Kia Mentor responded

We're sorry to hear that the wait time was not so great; we will look into this and work on fixing the issue. Thank you for the great feedback about Nate!

March 13, 2022

Very customer friendly. Courteous staff, efficient service. I trust this dealership with honesty and fairness and will return for all of my oil changes More

by Spinning1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob DeMeza
Mar 22, 2022 -

Ken Ganley Kia Mentor responded

Thank you for taking the time to leave us this 5-star review! We are so happy to hear you had a great experience here at Ken Ganley Kia Mentor! We look forward to seeing you again.

March 13, 2022

Christine was amazing and helped calm me down on a very bad day. Even though she was trying to work with a new computer system. Thanks Christine More

by Phines59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Walters
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We're looking forward to your next visit with us!

March 12, 2022

My appointment was made conveniently and promptly. All work on my car was complain a timely manner as I waited, and thoroughly explained when completed. More

by annechall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!

March 12, 2022

I Zack was extremely knowledgeable and courteous. He took the time to explain in detail the work that was needed. Great experience and will recommend to others More

by PATTINCOCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Thanks for the recommendation, and have an amazing day!

March 11, 2022

It took 1hr&15 min for a simple oil change &lube . / very uncomfortable lounge seating (to low ,hard to get up. . I paid $39.00 last time with mentor Kia , Three months ago, and paid $64. 00 on my last More

by Ducmanas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
New person in service
Mar 16, 2022 -

Ken Ganley Kia Mentor responded

We are sorry to hear you were uncomfortable in our lounge seating. We will definitely take that into consideration. Please note that we recently switched to full-synthetic oil and that is why there has been a price increase. Thank you for taking the time to leave us this informative review!

March 11, 2022

The dealer ship is a nice place the severus is great I plan on buying another truck from them 😀 More

by BERNARDO7347
Price
Recommend Dealer
Yes
Employees Worked With
Jacob DeMeza
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

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