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508 Reviews of Ken Ganley Kia Mentor - Service Center
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Verified Customer
March 11, 2022
Easy to get appointment. Finished in a reasonable time. Service rep professional and pleasant. Disappointed that my car was not washed. Finished in a reasonable time. Service rep professional and pleasant. Disappointed that my car was not washed. More
by Soul
Employees Worked With
Don't know the name
March 11, 2022
I understand that there has recently been a change of ownership. An appointment was made for an oil change and tire rotation. I arrived on time for my appointment and I fail to understand why this woul ownership. An appointment was made for an oil change and tire rotation. I arrived on time for my appointment and I fail to understand why this would take 1 hour and 55 minutes?!?! This is totally unacceptable to me as a customer! Yesterday I went to Tire discount for an appointment with them to purchase and install 4 new tires which they performed in 40 minutes! Can you understand why I’m not pleased with Ganley Kia’s service performance? My time is valuable and I don’t feel Kia service department gets that fact with their inefficient time management with customer service. More
by Cbrandt4910
March 11, 2022
It took 1hr&15 min for a simple oil change &lube . / very uncomfortable lounge seating (to low ,hard to get up. . I paid $39.00 last time with mentor Kia , Three months ago, and paid $64. 00 on my last / very uncomfortable lounge seating (to low ,hard to get up. . I paid $39.00 last time with mentor Kia , Three months ago, and paid $64. 00 on my last visit $ 24.00 increase? Also my car was finished and in the waiting line for 15 min before l was notified. More
by Ducmanas
Employees Worked With
New person in service
March 11, 2022
Very helpful and quick service this week that I went in so I was happy about that so I was happy about that More
by Samj
Employees Worked With
March 11, 2022
This dealership has always had great customer care in their Service area. Service rep Erica is among the best! their Service area. Service rep Erica is among the best! More
by KSALACIENSKI
March 11, 2022
Said they did a “major tuneup” but they didn’t do xxxx. Said they put in 6 new spark plugs and they look as old as they did before it was taken in. And I’m sorry but it shouldn’t take a trained mechanic 6 Said they put in 6 new spark plugs and they look as old as they did before it was taken in. And I’m sorry but it shouldn’t take a trained mechanic 6 xxxxing hours to change spark plugs. Over $1k on nothing. xxxx is illegal you know. More
by Roman
Employees Worked With
Christina Walters
March 11, 2022
I’ve been a Mitsubishi car owner for over 25 years, started with Mentor Mitsubishi, went to Mentor Kia and now Ken Ganley (first time) I was greeted when I pulled in and told them the reason I was the started with Mentor Mitsubishi, went to Mentor Kia and now Ken Ganley (first time) I was greeted when I pulled in and told them the reason I was there. I went to the waiting room for coffee and TV viewing. I did visit with employees I knew as they saw me sitting there. Experience was very good, but that sagging couch needs to be replaced. More
by Millie
