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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.4
515 Reviews
Call Service Center (440) 953-1000

515 Reviews of Ken Ganley Kia Mentor - Service Center

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March 11, 2022

I forgot her name but she is awesome and she took care of me that day! I wish I could remember her name but she was soo pleasant! More

by Jaliah Clisby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Walters, Chelsey Padula
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi Jaliah, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2022

Very good customer service, quick, very responsive. Very knowledgeable when I asked questions about all the recalls in my Kia. More

by K.radabaugh04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob DeMeza
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, we are so happy to read such a great review about Ken Ganley Kia Mentor! Thank you so much for your feedback! We hope you have a great day!

March 11, 2022

Very helpful and quick service this week that I went in so I was happy about that More

by Samj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

March 11, 2022

Great service! Noah helped us find a great deal while being polite and with great energy. We are grateful for what they did for us. More

by Julio Rosales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Smetana, Mike Connors
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi Julio, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

March 11, 2022

Erica is so helpful & sweet. We really enjoy interacting with her & trust we are getting good service! More

by 4lily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2022 -

4lily responded

Thank you!

Mar 11, 2022 -

4lily responded

Thank you!

March 11, 2022

Very friendly and courteous. And very quick at getting things done. On time at getting in More

by RENEE1362
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, it's experiences like yours that really keep us motivated! Thank you for the great review!

March 11, 2022

Said they did a “major tuneup” but they didn’t do xxxx. Said they put in 6 new spark plugs and they look as old as they did before it was taken in. And I’m sorry but it shouldn’t take a trained mechanic 6 More

by Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Walters
Report | Print
March 11, 2022

Very disappointed that will not honor my 3 year free oil and tire rotation. Bad business. More

by ltercek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacob DeMeza
Report | Print
Mar 12, 2022 -

Ken Ganley Kia Mentor responded

Hi. Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Mar 12, 2022 -

ltercek responded

I did reach out Kia and filed a complaint but never heard a word.

March 11, 2022

This dealership has always had great customer care in their Service area. Service rep Erica is among the best! More

by KSALACIENSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

March 11, 2022

Great service and quick. Service rep was very nice and up front about work done and charges. More

by stuart.rawlinson86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob DeMeza
Report | Print
Mar 13, 2022 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for taking the time to leave us this information about your recent visit. Take care!

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