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508 Reviews of Ken Ganley Kia Mentor - Service Center
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December 04, 2021
The staff is very friendly and the service department personnel were knowledgeable and explained the service requirements. The wait was reasonable for the services provided!! Highly recommend this dealer personnel were knowledgeable and explained the service requirements. The wait was reasonable for the services provided!! Highly recommend this dealerships More
by Tuffmex2008
October 19, 2021
This dealership is great!!!! My husband brought my Kia Sportage in for the first oil change and everything went great!!! They were on time and were done fast!!! Will come back for the next oil change when Sportage in for the first oil change and everything went great!!! They were on time and were done fast!!! Will come back for the next oil change when due!!! Thanx Margaret More
by Margaret
Employees Worked With
Amber Burnett
October 18, 2021
Air conditioning hose was blocked; quickly fixed, great communication, very affordable. Also did inspection and added air to tires. Very pleased! communication, very affordable. Also did inspection and added air to tires. Very pleased! More
by ForteGT2
Employees Worked With
Zachary Piotrowski
September 08, 2021
Went for 45K Optima service. It was terrible! Was told their 45K normal service would be well over $300, plus parts, fees, etc. That was outrageous! I told the worker I ONLY want what the manual says to d their 45K normal service would be well over $300, plus parts, fees, etc. That was outrageous! I told the worker I ONLY want what the manual says to do. Their other worker told me they don't have time to look at anyone's manuals. I thought that was absurd and insulting to the customer. I also asked to have door hinges lubricated. It apparently wasn't done, since the hinges still looked dry afterwards. I had to go and buy grease/lube at the auto parts store, and did it myself. Finally they agreed to a price of about $95. They wanted to push this fuel induction service on me. My car runs great, I've religiously maintained it, and it only has 45K miles (1/3 of it freeway), so why would they say I needed fuel induction service? That is crazy! After they said "fuel induction service, I said I would only agree to the use of Techron addidtive. The service writer didn't even know what Techron was--even though Mentor Kia has used that before on my car during routine service. Then the other worker said the Techron has to come from the Parts Department, and they weren't sure if they could get it, and weren't sure if I could have the technician install the Techron. That, too, is crazy! I think I will go elsewhere for service(s) from now on. I would recommend motorists to stay away Mentor Kia. More
by golden boy
Employees Worked With
Kara, also Unknown other worker
September 07, 2021
My vehicle was there for 9 weeks. Still not fixed. Never communicated with me as to what was going on. I would leave messages, no one would return calls. communicated with me as to what was going on. I would leave messages, no one would return calls. More
by Cindybair
Employees Worked With
Tim, service manager
May 19, 2021
You have a gem in Kelly and Mike. Very friendly and knowledgeable. Very accommodating and always delivers what has been promised to me or my wife. knowledgeable. Very accommodating and always delivers what has been promised to me or my wife. More
by Mikey
Employees Worked With
Kelly and Mike
