Ken Ganley Kia Mentor - Service Center

Prompt courteous service. They never make me feel silly when I try to explain what I think might be wrong with the car.I have had all my service done here💕 They never make me feel silly when I try to explain what I think might be wrong with the car.I have had all my service done here💕 More

Had a full maintenance package included with my 4 year lease. Had to fight to get you guys to "find" it. Then was told my tire rotations weren't included. The woman had a poor attitude. Said my.sales guy lease. Had to fight to get you guys to "find" it. Then was told my tire rotations weren't included. The woman had a poor attitude. Said my.sales guy doesn't work there anymore, but he does. Then we were told that since the purchase, they're not grandfathering in anyone's purchase agreements(maintenance packages, etc.) I was offered the package because I had a poor experience with a salesman my previous time there leasing a vehicle. I would rather pay for my oil changes elsewhere than to deal with you again. Mentor Kia was way better before purchased by Ken Ganley. More

Waited 3. 5 hours for one tire change. Thankfully, the experienced service assistant apologized and provided a discount for having to wait so long 5 hours for one tire change. Thankfully, the experienced service assistant apologized and provided a discount for having to wait so long More

I understand that there has recently been a change of ownership. An appointment was made for an oil change and tire rotation. I arrived on time for my appointment and I fail to understand why this woul ownership. An appointment was made for an oil change and tire rotation. I arrived on time for my appointment and I fail to understand why this would take 1 hour and 55 minutes?!?! This is totally unacceptable to me as a customer! Yesterday I went to Tire discount for an appointment with them to purchase and install 4 new tires which they performed in 40 minutes! Can you understand why I’m not pleased with Ganley Kia’s service performance? My time is valuable and I don’t feel Kia service department gets that fact with their inefficient time management with customer service. More

Back three times tire problem still no confident tires ok! Hope don’t have to return! ok! Hope don’t have to return! More

Easy to get appointment. Finished in a reasonable time. Service rep professional and pleasant. Disappointed that my car was not washed. Finished in a reasonable time. Service rep professional and pleasant. Disappointed that my car was not washed. More

Erica was excellent! ! She made me feel so comfortable and at home!!! I just love her customer service ! She made me feel so comfortable and at home!!! I just love her customer service More

Great service & followup. Scott Golnick was great with our first soul, phenomenal with our 2nd our first soul, phenomenal with our 2nd More

We have always had a good experience at Mentor Kia the staff is great. Thank you! staff is great. Thank you! More

The staff is very friendly and the service department personnel were knowledgeable and explained the service requirements. The wait was reasonable for the services provided!! Highly recommend this dealer personnel were knowledgeable and explained the service requirements. The wait was reasonable for the services provided!! Highly recommend this dealerships More