Ken Ganley Kia of New Port Richey

Let me tell you about my experience with this dealership, last week my vehicle would not shift out of park. So I was referred to a independent repair shop, he said he thinks it could be the solenoid, so he o last week my vehicle would not shift out of park. So I was referred to a independent repair shop, he said he thinks it could be the solenoid, so he ordered the part. Well that wasn't the problem so he ordered a module, which would not be in for a couple of days. That being said had me pay for parts before installed in vehicle. So I decided to call Ken Ganley Kia, spoke to Larry in the service department, let me tell you he was so helpful and assured me that he would do everything to help me out, he made an appointment for me for the very next day. We spoke to Todd in the parts department about the ordered parts, (parts were ordered from Kia ) and was told electrical parts are not returnable. We than talked to parts manager Sean he was also very helpful as he discounted the part that would fix the vehicle a BCM. So I decided to talk to the service manager Reese to let him know how his staff was just exceptional and Kia should be proud to have them in their dealership. I've have worked in dealerships for several years and held several positions including doing warranty for the service departments so I know the reputation that is attached to dealerships are not the best. This dealership gives new meaning to honesty and striving to satisfy the customer. So big thank you to LARRY, TODD, SEAN & REESE. P.S. I only been living in Florida for 4 months so happy to have encountered Ken Ganley Kia. More

Everyone was very friendly and helpful. Bill Sizemore is a great salesman. My husband has been buying cars from him for years. He knew the features of my new car and explained a lot of t Bill Sizemore is a great salesman. My husband has been buying cars from him for years. He knew the features of my new car and explained a lot of them to me. Skye in financing was very helpful also. More

Adam did a great job for my mom in getting here set up in a vehicle that she needed. He was polite, personable and went above and beyond to make it a good experience for my mom. Thank you Adam! a vehicle that she needed. He was polite, personable and went above and beyond to make it a good experience for my mom. Thank you Adam! More

Friendly staff. No unexpected fees/concerns. Great waiting room atmosphere. Great communication throughout the process. No unexpected fees/concerns. Great waiting room atmosphere. Great communication throughout the process. More

staff friendly and nonaggressive had a great experience, would recommend highly to all, thanks a lot would recommend highly to all, thanks a lot More

Recently we were shopping for a new Kia and met Peter (Sales) and Skye (Finance) and due to their professionalism and personalities we were impressed and purchased the car, Due to an external issue with (Sales) and Skye (Finance) and due to their professionalism and personalities we were impressed and purchased the car, Due to an external issue with the car a part was needing replacement and a couple of weeks later Jennie called us from the Service Department and an appointment was scheduled for us to bring in the car (with a wait time quoted for about an hour). I drove to the dealership (little over an hour) and when I arrived the service drive was full of vehicles and the driver of the vehicle in front of me said he had been there for about 40 minutes and a "kid" checked him in and left him with the car. I waited for about 10 minutes and was checked in by the "kid", who stated Jennie was not there and I would have to check with another service advisor and see if they could help me. In entering the service area there was a lot of congestion, no service advisor available, customers standing around confused as to any viable procedure, and telling me the wait time was ridiculous. In trying to reach the Service Manager I was advised he was "not available". After arriving early for the appointment and waiting for about 50 minutes to have someone just talk to me I gave up and left. MY SUGGESTION - shop for a car at Ken Ganley Kia but go some where else for any service issues. We ended up contacting Kia and have contacted another dealership which offers loaners, Uber assistance, and manners. More

Our salesman Peter was the first to greet us, was friendly and even let us look at the vehicle while he was still finishing up a sale he was in the middle of. It was great first car buying experience friendly and even let us look at the vehicle while he was still finishing up a sale he was in the middle of. It was great first car buying experience and the whole process was done very quickly too More