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Ken Ganley Nissan Mayfield - Service Center

Mayfield Heights, OH

4.8
1,554 Reviews

1,554 Reviews of Ken Ganley Nissan Mayfield - Service Center

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July 14, 2021

No one could help me with Nissan connect service sent me to sales sales sent me back to service no one available very frustrating and irritating. More

by KATHEIM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Kainec
Jul 16, 2021 -

Ken Ganley Nissan Mayfield responded

Please feel free to reach out to me Adam Legg i am the Service Manager for further assistance 440-449-9500. thank you!

Jul 16, 2021 -

Ken Ganley Nissan Mayfield responded

Please feel free to reach out to me Adam Legg i am the Service Manager for further assistance 440-449-9500. thank you!

Jul 16, 2021 -

KATHEIM2 responded

I’m currently on vacation with said vehicle . Thus the reason I wanted to get this issue solved. When I return I would like to set up a meeting.

Jul 16, 2021 -

KATHEIM2 responded

Next week due to vacation and extra work load when I’m back, I can only bring vehicle back on Friday after 5;00 or Saturday.

July 14, 2021

Our tire was completely destroyed and we have to leave next morning for a eight hours driving.Every place we asked told us that we have to wait until end of next day. The rep Nissan took our car in 10 min More

by Helen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Ken Ganley Nissan Mayfield responded

Helen, we are very happy we could provide you with a positive experience! Helen, your wonderful feedback and rating mean a lot to us.

July 14, 2021

The gentleman at the front was exceptionally nice and welcoming! Any questions I asked were answered and answered with a smile. I even shared a laugh with the one gentleman and hate I didn’t grab their n More

by vincenttianna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Kainec
Jul 16, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Vincenttianna, thank you so much for your positive comments about Ganley Nissan, Inc.!

July 14, 2021

The employees at Ganley Mayfield are very welcoming. It does not matter what you are there for: window shopping, purchasing a car, or service. The employees here are just exceptional!!!!!! More

by DEBERADEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Sumpter IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Vansil, Korey Kainec
July 13, 2021

The employees are kind, welcoming, and very sufficient! My car is always taken care of in a timely matter! Korey is absolutely the best and I appreciate all of his hard work and professionalism! More

by KELLYBRANDEE1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Kainec
Jul 15, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Kellybrandee1991, we are very happy to have provided you with such a positive experience!

July 12, 2021

I was in ganely Nissan over the weekend for an oil change, Brent was very helpful and kind! I will be coming back for my oil change! Highly recommended!! More

by tatchegrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Ken Ganley Nissan Mayfield responded

Tatchegrant, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ganley Nissan, Inc..

July 09, 2021

Very helpful, gave me good understanding of what was going on with my vehicle. Thanks for all of the help. Will be back if i need service again More

by thutt24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 09, 2021

Car was done at the promised time at the promised price. The service rep was very knowledgeable about the problem the car was having, and how long it would take to fix. More

by kytta-barski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 08, 2021

Communication was excellent. Brent was awesome. My car was serviced in the time frame given at the price I was quoted. This was my first time here for service. I will be back. More

by Brian Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 01, 2021

Easy scheduling. Very professional advisor. Advised of recall before notice was sent to my home. Comoleted same day. Loved it there! More

by KEMITRISIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam?
Jul 03, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Kemitrisin, we are very happy to have provided you with such a positive experience!

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