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Ken Ganley Nissan Mayfield - Service Center

Mayfield Heights, OH

4.8
1,554 Reviews

1,554 Reviews of Ken Ganley Nissan Mayfield - Service Center

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October 17, 2023

The dealership It's accurate in their service a represeit's very knowledgeableIt's accurate in their service. A represeit's very knowledgeable. More

by LOVETUFTS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mm, Holly Vansil
Oct 19, 2023 -

Ken Ganley Nissan Mayfield responded

Lovetufts57, thank you so much for your high rating! Lovetufts57, thanks for taking the time to leave a review.

October 15, 2023

Friendly and knowledgeable and helpful. Every precaution was taken to check my vehicle. Great job. More

by VETCHAP.LW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Sumpter IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Humphrey , Kamal Rida
Oct 17, 2023 -

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2023

The service agent I had at this visit was excellent. I do not recall his name. More

by ZUMAMJONES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Ken Ganley Nissan Mayfield responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Nissan Mayfield. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2023

Honest, fair, excellent customer service as always. Would not think going anywhere else for service or to purchase a vehicle! More

by LATONYAHUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Kainec, Krystal Hollins
Oct 16, 2023 -

Ken Ganley Nissan Mayfield responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2023

Very nice service, everyone is very accommodating and polite. I’ve brought two cars there. Thank you again More

by JEANETTE_MEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Ken Ganley Nissan Mayfield responded

Hi, we're happy to hear you had such a positive experience with our team! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Nissan Mayfield!

October 14, 2023

Always good service. Good customer contact. Prices given and reviewed without delay. Friendly and warm atmosphere. More

by KLEFLORIA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2023

Michael was very nasty towards me when I complained that I had honked three times (and really laid on the horn) before someone finally opened the garage door. He complained that he did not hear me and that More

by mnatran43
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Yurczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2023 -

Ken Ganley Nissan Mayfield responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Nissan Mayfield did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 12, 2023

Always helpful and accurate with their work. Customer service skills are amazing as well. Always enjoy coming to get service done here. More

by AMBERNICOLE2516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Korey Kainec
Oct 13, 2023 -

Ken Ganley Nissan Mayfield responded

Hello, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

October 12, 2023

This is a great store with knowledgeable and very professional service personnel. I always feel comfortable with getting my car serviced there. knowing that the work will be completed timely and corr More

by LINDAMT0225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 12, 2023

Very friendly, price is always very fair. Very informative on explanation of work on time with work More

by DBOBER1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam service manager , Korey Kainec
Oct 13, 2023 -

Ken Ganley Nissan Mayfield responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Nissan Mayfield. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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