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Ken Ganley Nissan Mayfield - Service Center

Mayfield Heights, OH

4.8
1,554 Reviews
Call Service Center (440) 449-9500

1,554 Reviews of Ken Ganley Nissan Mayfield - Service Center

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August 02, 2023

customer service is very nice! mangers to saleperson, also the young lady in finance was very helpful. thank you guys so much. More

by hcrosby77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Vansil, Johnny Sestan, Krystal Hollins
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August 02, 2023

Service department personnel are very friendly and helpful. They are very courteous and take care of my needs in a professional manner. They make me feel very comfortable.v More

by DOTPEARL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Sapolin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam in Service Dept., Brandon Boro, Kamal Rida
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August 02, 2023

I’ve always bought Nissans from Ganleys, even when they were in shaker hts. Now it’s close to where I live. More

by SHAUVERROBERT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Korey Kainec
Report | Print
Aug 08, 2023 -

Ken Ganley Nissan Mayfield responded

Hi Shauverrobert, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 01, 2023

He was great. He went above and beyond to make sure my needs were met as a customer. More

by LAWAYNEMOTLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Ken Ganley Nissan Mayfield responded

Hi, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 01, 2023

Used their service center and they were very upfront about timeliness and cost. Communicated consistently throughout the process. More

by BB337509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BECKY ROACH
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Aug 03, 2023 -

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 01, 2023

Leading my first car there was my best carbuying experience ever. Not so this time. Nothing but inaccuracies, convenient "misunderstandings". Set up my Nissan app account with someone else's emai More

by WahooMaw
Recommend Dealer
No
Employees Worked With
Bobby Bray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kane
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Boro, Kamal Rida
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Aug 03, 2023 -

Ken Ganley Nissan Mayfield responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Nissan Mayfield did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 31, 2023

Ganley Nissan and Corey in service always take great care of me. They go above and beyond to make sure everything is taken care of. More

by PETEP2222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Korey Kainec
Report | Print
Aug 03, 2023 -

Ken Ganley Nissan Mayfield responded

Hi Petep2222, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 30, 2023

Mike was my service person, he always make me feel welcome and listens to my concerns. More

by marthaz139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 29, 2023

They are courteous and professional. I highly recommend this dealership. I wish service hours extended past 4 so I wouldn't have to leave work early. More

by KARENWORLD4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2023

Very Professional and Polite especially Mr. Brent Johnson he care I thank everyone there they wonderful More

by Knytro14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2023 -

Ken Ganley Nissan Mayfield responded

Hi Knytro14, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jul 30, 2023 -

Knytro14 responded

To the Gantley Nissan Dealership Service Dept:Thank You for the support and professionalism

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