
Ken Ganley Subaru Bedford
Bedford, OH
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Friendly, reliable, quality service The service rep, Tim, did a great job keeping me informed as to the progress of my repair and listening to my concerns. The repair was done as sched The service rep, Tim, did a great job keeping me informed as to the progress of my repair and listening to my concerns. The repair was done as scheduled and using the latest certified Subaru parts. The mechanic, Travis, should be commended as the repair was labor intensive and he did a great job. More
I appreciated the total concern for the Customer's safety. I needed a quick tire rotation and Ganley Subaru of Bedford got me in quickly. Upon arrival, it was clearly marked about customer safety rules during I needed a quick tire rotation and Ganley Subaru of Bedford got me in quickly. Upon arrival, it was clearly marked about customer safety rules during the current virus situation. The place was spotless and the staff was very helpful during write up of my service and during the checkout procedure. More
Damaged to the body of my vechical. After valve spring replacement. My vavle dropped in the engine. After being told they didnt hear the ticking. Im very upset with the service quality. The customer servi replacement. My vavle dropped in the engine. After being told they didnt hear the ticking. Im very upset with the service quality. The customer service from the service area has beem good. Just the quality of work. More
Friendly, welcoming experience. Under the corona virus limitations, the staff did an amazing job of helping us through our lease of the Outback. Everything was disinfected and socia Under the corona virus limitations, the staff did an amazing job of helping us through our lease of the Outback. Everything was disinfected and social distancing was enforced. In spite of those limitations, the staff did all they could to give us a strong tutorial on the 2020 Outback. I would definitely recommend Ganley. Overall a very good experience. Gary Axelband is a very sincere, kind individual. I honestly feel he tried to give us the best deal. My only disappointment was that Ganley did not offer to absorb our final two payments our 2017 Outback lease. He tried but Jeffrey Rosen would not budge. That made our decision a little more difficult but in the end, we opted to go with Ganley anyway. More
Straightforward buying experience. Great Deal. Friendly! I had a fantastic experience with the sales and finance team at Ganley Subaru of Bedford. Paul Mezzacapo was my sales representative. Very friendly, i I had a fantastic experience with the sales and finance team at Ganley Subaru of Bedford. Paul Mezzacapo was my sales representative. Very friendly, informative and offered me a fantastic deal. Highly recommend! More
My car is still in the service department at Ganley Volkswagon. I haven’t been notified or updated since I called on Saturday. I can’t get a rental due to the Coronavirus, which makes it a challenge to Volkswagon. I haven’t been notified or updated since I called on Saturday. I can’t get a rental due to the Coronavirus, which makes it a challenge to get to work. More
Tim kept me informed of the progress of my vehicle and details. Very professional in the service department. Took precautionary steps due to the covid-19 details. Very professional in the service department. Took precautionary steps due to the covid-19 More
I couldn’t be happier with my experience at the dealership. The staff was extremely conscientious of the regulations in place for the COVID-19. Everyone was very polite and patient from start to fi dealership. The staff was extremely conscientious of the regulations in place for the COVID-19. Everyone was very polite and patient from start to finish, and not in the fake way. They genuinely seemed happy to help me and answer my questions. I got the exact car I wanted and my husband and I will continue to come back to this dealership in the future. Jeffrey and Max are truly an excellent representation of the Subaru brand. More
prompt and efficient service I dropped my car off the night before for a recall service scheduled the following morning at 8:30. I received a call in the am by the service dept te I dropped my car off the night before for a recall service scheduled the following morning at 8:30. I received a call in the am by the service dept telling me they have the car and when I should expect it to be ready for pick-up. It was actually ready before before time and I was surprised that a complete car inspection was done at no cost to me, More