Ken Ganley Subaru Bedford

2.5hr oil change Has progressively gone downhill over the last few years tho I understand service center under new mgnt. Told 1hr 20min for oil change so at 2hr inquir Has progressively gone downhill over the last few years tho I understand service center under new mgnt. Told 1hr 20min for oil change so at 2hr inquired. Pretty sure they forgot I was 'waiting' customer. Mgr saved face by offering it on the house and next one free but after that, and since nearing my 70K extended warranty, won't be coming back. (Paperwork appears someone - Chris? - entered my 'promised by' time at 3hr after arrival rather than 'customer waiting'.) When someone enters the office area an employee should not ignore them just cuz they're not directly assisting. They should acknowledge all customers and let them know someone will be with them just as soon as they can. You make a customer feel like crap, they share that word of mouth and they don't come back. More

1st service for new car This was my first service six months after buying my new Legacy. They checked out everything within the hour they estimated and it cost me $0. What's This was my first service six months after buying my new Legacy. They checked out everything within the hour they estimated and it cost me $0. What's not to like? More

I had a bit of a wait but was kept informed the whole time Jennifer who took care of me did an excellent job of informing me what was happening with my car. The Eye Sight kept going out and she believed it wa Jennifer who took care of me did an excellent job of informing me what was happening with my car. The Eye Sight kept going out and she believed it was related to the parking pass hanging on my mirror. She gave me advice and made sure my car was taken care of, even cleaning my seat afterward. More

I came in to get an oil change and wheel alignment and both were done in a reasonable time. The Price could be cheaper though both were done in a reasonable time. The Price could be cheaper though More

This is the fourth car we've bought from Mike, we won't buy from anyone else. Mike has earner our respect and most of all....our trust. He's a straight shooter and a nice guy, we love ya Mike. buy from anyone else. Mike has earner our respect and most of all....our trust. He's a straight shooter and a nice guy, we love ya Mike. More

Jon and Max went above and beyond to help me. Max even gave me a ride to return my rental. I will send business your way. gave me a ride to return my rental. I will send business your way. More

MIKE IS AWESOME!!!I have been leasing cars from Mike for MIKE IS AWESOME!!! I have been leasing cars from Mike for a long long time. Everytime he listens to what I could afford and the car that I am inter MIKE IS AWESOME!!! I have been leasing cars from Mike for a long long time. Everytime he listens to what I could afford and the car that I am interested in. He works to get me the right kind of deal. Yesterday, I drove away with a 2020 Outback. Thanks again, Mike for being so awesome!!! More

Very good They were warm and welcoming and made me feel like they made me the best possible deal. I was going to compare with another dealership, but after a s They were warm and welcoming and made me feel like they made me the best possible deal. I was going to compare with another dealership, but after a short time, I felt that was no longer necessary. More

Pleasant experience I brought my car in for simple express service consisting of oil and filter change plus multipoint inspection. Mr. Cusick was friendly and courteous I brought my car in for simple express service consisting of oil and filter change plus multipoint inspection. Mr. Cusick was friendly and courteous, and the work was completed in less than one hour. Let me add that the woman at the billing window was also friendly and courteous, so altogether it was a pleasant experience. More

Staff were attentive and welcoming. We purchased our Subaru from a place we’ve been dealing with for 40 years: Colonial Auto In Chagrin Falls. Our regular maintenance is handled by Auro We purchased our Subaru from a place we’ve been dealing with for 40 years: Colonial Auto In Chagrin Falls. Our regular maintenance is handled by Aurora Care Care, When Corporate Subaru mandates are issued, we chose to use Bedford GANLEY Subaru. Yes, it is the closest geographically to us, but we continue to go back because of the high level,of service and the staff. More