
Ken Ganley Subaru Bedford
Bedford, OH
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Excellent, considerate and friendly communication from the service consultant. The work was done quickly and felt easy from my end. They handled me while i waited. the service consultant. The work was done quickly and felt easy from my end. They handled me while i waited. More
Review Service took less than 30 minutes! Was surprised and pleased with length of time it took, but was a little surprised at the price charged. Service took less than 30 minutes! Was surprised and pleased with length of time it took, but was a little surprised at the price charged. More
To the point and a good price. Clean, professional, and pleasant. The work was done as I expected and in the amount of time that was expectable to me. That's all. Clean, professional, and pleasant. The work was done as I expected and in the amount of time that was expectable to me. That's all. More
Stop asking for ratings.. It is annoying! Imagine being treated like a king, getting great service then being harassed by phone calls, surveys, and sad requests for ratings. This is getting o Imagine being treated like a king, getting great service then being harassed by phone calls, surveys, and sad requests for ratings. This is getting out of hand. I ask to be off a contact list but the dealership persists in interrupting my private time with their incessant begging for praise. Kind of sad... More
Routine maintenance and recall issue I had a pleasant and informative phone call with the service writer to make the appointment. She was helpful. When I arrived, she recognized me and I had a pleasant and informative phone call with the service writer to make the appointment. She was helpful. When I arrived, she recognized me and welcomed me. The work took as along as she estimated; an hour. More
Tim did a great job. He answered all my questions. It was my first time here because I was unhappy with another dealer. I left very satisfied. Thanks again my first time here because I was unhappy with another dealer. I left very satisfied. Thanks again More
Well done This was a recall visit and everything went smoothly. I got a loaner and the communications from the service staff was first-rate. No complaints This was a recall visit and everything went smoothly. I got a loaner and the communications from the service staff was first-rate. No complaints More
Outstanding service, on time and complete I returned to the dealership for my first service appointment (oil change / tire rotation / checkup) at 6,000 miles. Tim, the service person with whom I returned to the dealership for my first service appointment (oil change / tire rotation / checkup) at 6,000 miles. Tim, the service person with whom I dealt, was congenial and eager to make sure I was satisfied with what was being done to my car. I had planned to wait for the appointment to be complete, so I brought a book with me, and spent the time in the waiting area. During my visit, Bryan, the sales manager, came over to greet me and asked how things were going. I was very impressed to have been remembered as a customer 5 months after purchasing the vehicle. I would definitely recommend this dealership to anyone looking to purchase or service a Subaru. More
Always professional I've always had a good experience with this service department. They're a top notch group with solid communication skills. I'd highly recommend them I've always had a good experience with this service department. They're a top notch group with solid communication skills. I'd highly recommend them to anyone. More