Ken Ganley Subaru Bedford

Failed repairs In October / November 2019, I complained of no heat and no air through vents. The heater core was replaced and in the days thereafter, the heat was L In October / November 2019, I complained of no heat and no air through vents. The heater core was replaced and in the days thereafter, the heat was Luke warm. On January 13, the blower motor failed to work. I presented the car again to the dealer on January 15th. Later advised blower motor and air doors needed replacement and agreed to the work being done. On Jan 29th, my vehicle was returned to me. I drove from Bedford to downtown Cleveland and the car did not heat up. Rather luke warm air on the drivers side and cold air on the passenger side. I called the dealer and was schedule to return the vehicle on Feb.4th. I called the dealer back on Jan 30th and requested to bring the car in now as I cannot drive the car. Each day this car is out of commission cost me money. During the span of Jan 15 thru 29th, I did not have a loaner car. On Jan 30th, I was provided a loaner. It is and has been my observation dating back to October 2019, this dealership at all levels appears to be in utter chaos as an organization. Sales, Service Advisors and Service Techs are missing in action. Not at all a happy customer. More

Trading in one Subaru for another I went to Ganley Subaru of Bedford to see Mike Bryson about trading in my Forester for a 2020 Impreza. This is my third purchase from Mike and all thr I went to Ganley Subaru of Bedford to see Mike Bryson about trading in my Forester for a 2020 Impreza. This is my third purchase from Mike and all three have been great experiences. Mike is professional, kind and honest. The entire sales staff makes everyone feel welcome. I am a Subaru owner for life and I have recommended Mike to others and will continue to do so. More

Excellent service I can't say enough good things about Ganley's salesman Mike Bryson He has been front and center helping with the purchase of a lease on an Impreza. W I can't say enough good things about Ganley's salesman Mike Bryson He has been front and center helping with the purchase of a lease on an Impreza. We had some check engine lights come on after we got it home and took it back in for a check the next week they could take us which took a week as they are swamped with appointments on subaru recalls. When we got there they very quickly solved the problem as a faulty gas cap. We later that day to have an appointment with Clarice to go over any questions we had about our car and give us a Giant Eagle gift card. Clarice was very helpful in answering my wife and my questions. She is very friendly and professional. More

Just took delivery of a 2020 Outback, our third Subaru We first dealt with Ganley Subaru and Mike Bryson about five years ago when we leased an Impreza. That became a Forester a few years later. Now we've We first dealt with Ganley Subaru and Mike Bryson about five years ago when we leased an Impreza. That became a Forester a few years later. Now we've also added the Outback. We were immediately impressed by the hands-on care he and the dealership provided. Bryson knows all the ins and outs of the vehicles to an astonishing level. And he is pleasant to deal with, showing genuine interest in us as people, not just customers. We've gotten to know him over time, and I'm sure we'll be back. More

recall Very disappointed. Had to bring Forester in on Thursday for a recall which I had not problem with! But after service, I did have the problem!! As I Very disappointed. Had to bring Forester in on Thursday for a recall which I had not problem with! But after service, I did have the problem!! As I was leaving the dealership I had to turn right around and go back and had to leave car for 2 days before parts were going to be in. Was promised to have it back Sat. Hopefully that's the case. Not happy. They did however give me a courtesy car which I appreciated. More

Great experience, as always with Ganley Subaru. This is our 3rd car lease in a row from Ganley Subaru and they always do a great job! Larry Boro and Jeffrey Rosen are always very informative and he This is our 3rd car lease in a row from Ganley Subaru and they always do a great job! Larry Boro and Jeffrey Rosen are always very informative and helpful when we are looking to get a new car. I enjoy working with them and would highly recommend them to anyone looking to purchase or lease a Subaru. More

Oil change and check noise Rep was able to have mechanic test drive car to check noise which turned out to be wheel bearing (covered under warranty). Kept me informed on timing, Rep was able to have mechanic test drive car to check noise which turned out to be wheel bearing (covered under warranty). Kept me informed on timing, offered loaner due to extra time waiting (which was not needed but nice to have the offer. More

Went in for express service to have my headlight bulbs replaced. They noticed an additional light I had out and replaced at no additional cost. Always fast and great customer service. replaced. They noticed an additional light I had out and replaced at no additional cost. Always fast and great customer service. More

Fast and freindly needed a tire plugged, they took me right away, evryone was very freindly and helpful. It didn't take to long and I was back on the road needed a tire plugged, they took me right away, evryone was very freindly and helpful. It didn't take to long and I was back on the road More

I appreciate the openness and responsiveness to my. Incera’s and issues. They will go out of their way to help you out and solve the problem. Incera’s and issues. They will go out of their way to help you out and solve the problem. More