Ken Ganley Subaru Bedford

Outstanding Customer Service Excellent customer service - knowledgeable and professional. Jennifer always communicates quickly, explains things thoroughly and is exceptionally pl Excellent customer service - knowledgeable and professional. Jennifer always communicates quickly, explains things thoroughly and is exceptionally pleasant. We consistently recommend Subaru for its products, and Ganley Subaru for its service. More

All service well-done but slow today (unusual). Appreciated technician Bruce's input on my personal vehicle driving experience and how it might be related to my car problem; it showed his thinking t Appreciated technician Bruce's input on my personal vehicle driving experience and how it might be related to my car problem; it showed his thinking through the problem beyond the normal bounds of service work. He is a gem! When I bought my Subaru I purchased the extra policy for protection of the seat fabrics. I had requested some cleaning of the front seats at this visit. Getting the spots on my front seats removed was very effective but was slow, however. It extended a visit of about 2-2.5 hours to 4 hours because my car had to be driven to and from a different location and there were not enough personnel to do it quickly. The Christmas music I had to listen to while my car was being serviced was antiquated and pretty much ghastly! More

Very helpful and accessible. Had all the answers and very personable and knowledgeable. Not at all pushy. Great guy. Great car buying experience. Would definitely recommend. personable and knowledgeable. Not at all pushy. Great guy. Great car buying experience. Would definitely recommend. More

Ganley people REALLY CARE!!! From the moment I appeared, Andrew Oduwole Made sure I was comfortable with Ganley's team, and the service my VW was receiving. He followed through From the moment I appeared, Andrew Oduwole Made sure I was comfortable with Ganley's team, and the service my VW was receiving. He followed through wonderfully. Updated were delivered timely, and in person. Thanks so much!!! More

Servicing of Car The service done on my car was excellent and I highly recommend the dealership. They were kind, helpful and did the work on time. I am very happy with The service done on my car was excellent and I highly recommend the dealership. They were kind, helpful and did the work on time. I am very happy with them. More

Started off bad but the outcome was good! While driving my Forster oil light came on, returned home and I checked the oil stick twice and the oil stick was dry. Had my vehicle serviced 6 weeks While driving my Forster oil light came on, returned home and I checked the oil stick twice and the oil stick was dry. Had my vehicle serviced 6 weeks ago for oil change. Vehicle was towed to the dealer. Received call from service department that my vehicle was done. When I picked up my car, it was explained to me one of two things happened. One the vehicle was burning oil at 24,000 miles or two when the technician was filling didn't fill it all the way. Vehicle was towed Saturday morning 11/23/19 and was ready for p/u in the afternoon. Customer service did make sure the vehicle was looked at right away and didn't have to wait until Monday morning. Thank You! More

Oil change and rotation Jennifer was wonderful in dealing with checking me in and making the process go smooth and efficiently. Thank you very much for a pleasant experience Jennifer was wonderful in dealing with checking me in and making the process go smooth and efficiently. Thank you very much for a pleasant experience! More

MIKE BRYSON MAGNIFICENSE! MIKE BRYSON GIVES THE VERY BEST SERVICE ANY CAR SALESMAN IN AMERICA COULD NOT MATCH. HE HAS ALL THE TALENT, KINDNESS, AND CLOSING SKILLS TO KEEP GANL MIKE BRYSON GIVES THE VERY BEST SERVICE ANY CAR SALESMAN IN AMERICA COULD NOT MATCH. HE HAS ALL THE TALENT, KINDNESS, AND CLOSING SKILLS TO KEEP GANLEY AT THE TOP OF THE HEAP. BEST IN THE USA! MIKE HORRIGAN DESERVES SPECIAL NOTICE AS WELL. HE IS AN EXCELLENT ADDITION TO TONY'S FINANCE TEAM. GREAT GUY WITH HUGE HEART. TONY'S TEACHIN' HIM HOW TO GO FOR THE TARGET WITH GUSTO & CONFIDENCE! 5 STARS More

Oil Change and Tires Rotated Jennifer quickly and efficiently checked in my car. Did oil change and tire rotation. Reminded me I needed 30,000 mile service at check in, and, after Jennifer quickly and efficiently checked in my car. Did oil change and tire rotation. Reminded me I needed 30,000 mile service at check in, and, after work was done, she said I needed brakes as they were very worn, and to please make appointment as soon as possible. Jen also quoted prices so I knew what to expect. She was very pleasant throughout my entire experience at Ganley Bedford. More

Poor communicatuins ! The service provided on my car good. HOWEVER; Making an appointment and the phone answering trying to talk to the serve dept. was TERRIBLE. On my The service provided on my car good. HOWEVER; Making an appointment and the phone answering trying to talk to the serve dept. was TERRIBLE. On my 4th try I called a salesman who followed up and I receive a return call. While the phone operator was very good every call passed to the service dept. rang and range and rang! Finally someone called me back. I only wanted to have my car serviced ! Hopefully, this poor communications service will be corrected. I do like my car! More