Ken Ganley Subaru Bedford

18.000 mile check up Jennifer was very warm & welcoming. She was very efficient & moved things right along. She checked with me about a needed filter before installation. Jennifer was very warm & welcoming. She was very efficient & moved things right along. She checked with me about a needed filter before installation. Quick service! More

Best Experience with a Dealership, EVER. Mike Bryson and his team were, from the very beginning, warm and friendly. I am a woman purchasing my cars on my own, and in the past I've had negativ Mike Bryson and his team were, from the very beginning, warm and friendly. I am a woman purchasing my cars on my own, and in the past I've had negative experiences as such. Mike never made me feel any less than an old friend, and he was FULL of knowledge on Subaru, and the differences in models. He went above and beyond in all areas of the process, and always made sure I was comfortable and confident during the shopping and purchasing experience. My new Impreza Sport is by far the best car I've ever owned or driven, and I could have bought it at any Subaru dealership, but I will be forever grateful that I was introduced to Mike Bryson. You'll feel like you're taken care of from the moment you meet him. Big thanks to everyone at Ganley of Bedford for your part in my buying process! More

Good service and maintenance as usual Good inspection, suggestion and maintenance. Probably because there were a lot of customers to change/install winter tires, waiting time was a bit lon Good inspection, suggestion and maintenance. Probably because there were a lot of customers to change/install winter tires, waiting time was a bit longer than usual. More

Great They didn't waste any time and I was able Greate to get to work early and I value that I was trying to get there quick They didn't waste any time and I was able Greate to get to work early and I value that I was trying to get there quick More

Friendly quick efficient Overall, the staff were Friendly, quick, and efficient. Expert team, very helpful , recommendations offered to aid decision making . and the staff w Overall, the staff were Friendly, quick, and efficient. Expert team, very helpful , recommendations offered to aid decision making . and the staff was informative , Easy to navigate check out, More

efficient recall service We heard in the news that our Subaru bought elsewhere had 2 new recalls posted. Called and made a quick appointment. Car was ready in an hour and the We heard in the news that our Subaru bought elsewhere had 2 new recalls posted. Called and made a quick appointment. Car was ready in an hour and the recall taken care of. Other recall not able to be done yet as Subaru has not decided on on how they will handle it. More

Service excellence Fabulous service, very friendly service department, professional, educated, and experienced. They know their job and do it well. Tim is an asset to yo Fabulous service, very friendly service department, professional, educated, and experienced. They know their job and do it well. Tim is an asset to your company! More

Rip-off pricing for TPMS synch Overall I was happy with the visit. The price I was quoted on the phone included tire rotation. I told them no need to rotate since I'm a Goodyear Overall I was happy with the visit. The price I was quoted on the phone included tire rotation. I told them no need to rotate since I'm a Goodyear employee and manage my tires myself. I had just put my winter tires on the car. I assumed the rotation, which I declined, would include a TPMS synch up but I was charged $55 just for the TPMS thing. So I guess the policy is that if you own two sets of wheels you have to pay $110/year for the privilege. Also, I was promised 60-90 minutes but I was there for a full 2 hours. More

I called this dealership about a car they had on their lot. I spoke to McKayla on the phone, and she seemed perfectly nice answering our questions, and even told me that when we come look at the car, that lot. I spoke to McKayla on the phone, and she seemed perfectly nice answering our questions, and even told me that when we come look at the car, that we could even ask for her. Naturally we wanted to, since we’d already explained the situation once, there wasn’t a need to explain it again. However when we got there, McKayla was nowhere to be found. We ended up being helped by someone else who was terrific, but only at the expense of an inconvenience. We just don’t like walking in somewhere with expectations and not receiving them. More