Ken Ganley Subaru Bedford

Extraordinary customer service - again We've been customers - and fans - of Ganley Subaru (in Bedford) for years. The products are of course excellent, and the salespeople and management a We've been customers - and fans - of Ganley Subaru (in Bedford) for years. The products are of course excellent, and the salespeople and management are attentive and professional. Singling out one individual is usually an unfair exercise, as literally everyone there has been terrific. But Jennifer Leeds really continues to go the extra mile for her customers (and in a very good way, she sees them as "her" customers - not arrogantly and never over any of her colleagues; she genuinely sees everyone to whom she provides service as a personal relationship). She'll always reach out with information as quickly as she's given the information herself, and will make sure that the customer understands what's going on with his/her vehicle - while never "dumbing down" any of the situation. She's superbly knowledgeable about the industry and about the vehicles, but there's never a sense that she's padding her information. It obviously helps to have the product itself be of quality; but the people behind the product need to be just as excellent. She is. More

Oil change and check engine light repair Oil change was done very quickly , i was checked in by Tom who was very professional and helpful. I was told to wait an approximate time of an hour Oil change was done very quickly , i was checked in by Tom who was very professional and helpful. I was told to wait an approximate time of an hour at the customer lounge that's equipped with everything that you need. Oil change was done little bit before the hour and everything went smooth. Brought my WRX for a Check engine light. Jennifer Checked me very quickly and professionally. I requested an rental car, since i had to get to work asap. Jennifer release me with my car checked in and with the rental in less then 20 min. Overall I had a great experience at this dealership and i'd definitely keep coming back here for future services and purchases. The staff at the service department is always helpful and caring! My first Subaru purchase was very bad and Ganley Subaru of Beford definitely repaired Subaru's image for me! Thank you, Happy Customer! More

Mike Bryson is top notch!!- Jodi S. From the moment I received notification from Mike for my appointment I knew it was not going to be your typical day with a salesman. He went out of hi From the moment I received notification from Mike for my appointment I knew it was not going to be your typical day with a salesman. He went out of his way and made sure everything was available for me to test drive. He also had his assistant( Jen ) available and helping as well. If you ever want to know anything about a Subaru or any other cars he sells, Mike is your guy. He is definitely on top of his game. I have spoken to Mike a few times in the years about different scenarios. He always has a great outlook on what is the best option for the customer and their family. I will always come back to Mike and send anyone I know to him for his great service. It truly shows when you are in the dealer and you see his interactions with other employees and customers. From the high fives, to the other customers walking by saying you are in good hands it truly left me feeling like I am making the best decision. More

I’ve had my Subaru since 2015 and every time I get it serviced I ask for Tim Cusick. Incredible individual who will go the extra mile to make sure your car is in good condition. Exceptional professionali serviced I ask for Tim Cusick. Incredible individual who will go the extra mile to make sure your car is in good condition. Exceptional professionalism and customer service. More

Why buy a Subaru from Mike Bryson? You can usually tell how your experience at a new car dealership will go, from the smile of the person you have an appointment with. Ours was with Mi You can usually tell how your experience at a new car dealership will go, from the smile of the person you have an appointment with. Ours was with Mike Bryson, recommendation from a neighbor. Our intentions were to 'look' at the Foresters and to sit in one and then, go look at a Mercury. Forty minutes later, this guy was giving me goosebumps with his knowledge and with the way information was presented. Regardless of how many questions asked and how often I interrupted him, he had an answer and it all related to safety, performance, and style. Two hours after we arrived, we plunked down a check for 2019 Forester Limited and walked out knowing we did the right thing with the right person. Did we feel pressured? No way. Were we happy with who we worked with? Seriously? He doesn't know it yet, but I put a tracker in his shoe. We are not losing sight of this guy, he's that good. At one point I interrupted him and said, I'll take two. On delivery day, Mike knew we had a time frame we needed to stay in. We all know how this goes at the dealership. You NEVER get what you want in terms of wanting to get out of there. Mike told us, 30 minutes tops Robert and you will be on your way. Well, it was more like 90 minutes and it was because WE kept asking questions. Mike's patience, knowledge, and overall passion for what he does radiates more than his red hair. He simply blew us away. Oh, and the car? Yeah, more than we thought it was going to feel like and drive. This is our first Subaru, and just might be the only make we ever drive going forward. Twice now I've opened the door to the garage and called my wife saying, honey come look. When she arrives with a puzzled face, I point to the car and say, Mike did that. Mike Bryson, THANK YOU for your passion. You truly made an experience I normally hate, fun. More

Bryson is Awesome!!! He is by far the nicest car sales man you will ever meet. He gives you all the facts and let's you decide what is right for you. He knows everything about all the Subaru vehicles. My man you will ever meet. He gives you all the facts and let's you decide what is right for you. He knows everything about all the Subaru vehicles. My husband and I just leased our 3rd car from him. We won't go anywhere else. Subaru is so lucky to have him! Thanks Bryson for being so helpful, you have our business for life! More

Team Bryson Though this was my 4th Subaru through Mike Bryson and my 5th as a family, it was my first experience doing it all on my own. Mike has always treated m Though this was my 4th Subaru through Mike Bryson and my 5th as a family, it was my first experience doing it all on my own. Mike has always treated me like family and made the car getting experience nothing but wonderful. Mike spent extra time with me making sure that I understood how to use my car and all the new features. He shared in my excitement when the process was complete and helped me to make good decisions. He is extremely knowledgeable about the product which helped me to make my decision as well. It's always scary spending a lot of money all at once but I felt confident in my decision and am so grateful that I had Mike to help me along the way. I also came across a few other staff members in the process, Jeff Rosen and Ben from finance made this experience even better. They made sure I was comfortable and knew all of my options in terms of packages and lease deals/details. More