Ken Ganley Subaru Bedford

Worst Customer Service I Have Ever Received GO SOMEWHERE ELSE! I've received better and more timely customer service on a $50 shirt than I have with their $20,000 vehicle. Emails take DAYS to re GO SOMEWHERE ELSE! I've received better and more timely customer service on a $50 shirt than I have with their $20,000 vehicle. Emails take DAYS to respond (if they respond at all), if you're having a problem with your vehicle, like I am currently, they'll ignore you to the point that you have to look into terminating your lease/contract on your own because that seems like a better option than dealing with this dealership for the remainder of it. I cannot emphasize enough the disappointment I have in this brand and this company. More

2018 Outback I purchased a 2018 Outback, and have and will continue to use Ganley Subaru of Bedford to service the vehicle. The service department, especially Tim I purchased a 2018 Outback, and have and will continue to use Ganley Subaru of Bedford to service the vehicle. The service department, especially Tim Cusick, make the the experience pain free. It is easy to book your appointment online, the employees are courteous, the waiting area is both clean and quiet, and the wait minimal. More

getting my suv ready for winter i brought my forester in and the service was excellent because there was no waiting and they were done when he said they would be. thank you i brought my forester in and the service was excellent because there was no waiting and they were done when he said they would be. thank you More

Purchased a 2015 subaru forester I dealt with Mike Bryson. He was very knowledgeable about the vehicles. Mike went above and beyond his duties a sales person. Was a super friendly per I dealt with Mike Bryson. He was very knowledgeable about the vehicles. Mike went above and beyond his duties a sales person. Was a super friendly person. Went over every feature that the car has and took his time to really explain everything. If I didn't understand something, then he went over it again. And Elana (finance person) also took her time and explained everything also. Sperry fiend and knowledgeable also. I hope Mike stays there for a long time. As a car buyer, certainly can't go wrong with him. I highly recommend him and the dealership. Was a super great pleasure doing business with them. Will buy more cars from them. More

Great experience and I hate cars! My husband always handled the cars in our family because I just don't like dealing with all of the aspects of car buying. But I had to buy this one on My husband always handled the cars in our family because I just don't like dealing with all of the aspects of car buying. But I had to buy this one on my own and I've always loved the look of the Outback. Mike did an outstanding job getting me into a car that I love within my budget. He made it easy and I know that I can call him with any questions as I get more comfortable in the car. And my mom was so impressed with his sales manner that she's now considering buying from him and she lives in Canton! Also a shout out to his manager who was beyond kind to me while Mike was working with another customer at the same time. The time spent talking with me was much appreciated. More

Bryson always goes above and beyond for me. This is my third Forester from Ganley...all three with Mike Bryson. And when it's time for my fourth, I'll call Mike....He's always been patient, fun, This is my third Forester from Ganley...all three with Mike Bryson. And when it's time for my fourth, I'll call Mike....He's always been patient, fun, and has excellent follow up to all my questions. He should get a big raise!👍😁👌🤑 More

Two cars in one week Bryson is just awesome. This was the 2nd car I bough through him at Ganley. I went in not really knowing what I was looking for and left with a bran Bryson is just awesome. This was the 2nd car I bough through him at Ganley. I went in not really knowing what I was looking for and left with a brand new Subaru Crosstreck that I am absolutely in love with and really didn’t think was possible at the time. He’s so laid back and real and really just wants to make you happy with your purchase. Yes he’s a salesman, the point is that he doesn’t feel like one! I brought my mother to him 2 days later to finally buy a new Volkswagen Beetle convertible that she had been lusting after forever. I don’t think I’ve ever seen her smile so much. Bottom line-Mike Bryson rocks. More

BRZ & Forester Sport purchase in July 2019 Mike doesn't sell, he listens and educates you about the products. I'm still trying to remember all the technical details he gave me on my 15 minute Mike doesn't sell, he listens and educates you about the products. I'm still trying to remember all the technical details he gave me on my 15 minute test drive! So informative and no pressure, at all. That's why he's the best! More

Great service at the Service Dept. I had to get a new compressor for the air conditioning in my Forester. Joe Emanuele in the service department at Ganley's Subaru was so helpful. The I had to get a new compressor for the air conditioning in my Forester. Joe Emanuele in the service department at Ganley's Subaru was so helpful. They were very, very busy, particularly with air conditioning problems on these hot summer days, but he immediately recommended that I receive a complimentary loaner car and leave my car overnight. He called with the diagnosis the same late afternoon and had it ready by 10am the next morning. The service was excellent, and the problem resolved. Thank you! More

Loved my experience!! We went back to Mike Bryson for my second Subaru because I liked the way he worked with us the first time. He did not let us down. He is so friendly a We went back to Mike Bryson for my second Subaru because I liked the way he worked with us the first time. He did not let us down. He is so friendly and easy to talk to. Takes everything you say seriously and has a sense of humor as well. It’s fun to work with him and he really knows his stuff!!!! More