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Ken Ganley Subaru Bedford
Bedford, OH
1,606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
November 19, 2020
Whoever preformed the “free” vehicle inspection left the rear dome light on and when I went to start it two days later the battery was completely dead! I have never turned that light on in the 4 years I hav rear dome light on and when I went to start it two days later the battery was completely dead! I have never turned that light on in the 4 years I have had the car. I wasn’t in the car at night and did not notice it was on. Needless to say I am very upset. More
by FALOCURTO
Employees Worked With
Chrissy Walsh
November 19, 2020
Mike Bryson was truly one of the reasons I bought my Forester. He took a lot of time out of his busy schedule, day or night, to answer any of my questions! As a first-time car buyer, I had a lot. He Forester. He took a lot of time out of his busy schedule, day or night, to answer any of my questions! As a first-time car buyer, I had a lot. He never once made me feel less than for not knowing or understand certain aspects of the vehicle. I am beyond grateful for my experience with him. He is extremely knowledgeable, kind, and patient. There was no question that went unanswered. I would highly recommend purchasing your next vehicle from Mike and his assistant Jenn. Both take the time to get to know you as a person, not just a client. More
by Laney
Employees Worked With
Mike Bryson
November 18, 2020
We were treated great. Everyone was very helpful and friendly! Everyone had to stay late to finish the sale but, they didn’t rush us. friendly! Everyone had to stay late to finish the sale but, they didn’t rush us. More
by RBRICK118
Employees Worked With
Alana Snyder, Max Pipkin, Bryan Escott, Ramils Mamedovs
November 18, 2020
Brought in car at 8:30. Estimated finish time was 1:00. Had to call at 3;00 and again at 5:00 for status. Associate did not return texts to number indicated in 8:42 text from dealership. Chrissy was very p Had to call at 3;00 and again at 5:00 for status. Associate did not return texts to number indicated in 8:42 text from dealership. Chrissy was very pleasant, though. More
by rjmartn
Employees Worked With
Chrissy Walsh
November 18, 2020
I was taken on time, the service was performed and completed on time and everyone was very professional and helpful. I had some questions on my car and they were all answered to my satisfaction. completed on time and everyone was very professional and helpful. I had some questions on my car and they were all answered to my satisfaction. More
by WZAREFOSS
Employees Worked With
Chrissy Walsh
November 18, 2020
Where to start...I tried to book my appointment on line Where to start... I tried to book my appointment on line via chat on line, said I would get a call back from service, I never received that call. C Where to start... I tried to book my appointment on line via chat on line, said I would get a call back from service, I never received that call. Called myself to make appointment and was told it would be an hour repair, great I'll have my baby with me and we should be able to wait not problem! Got to my appointment to find out it would actually be a 2.5 hour or more appointment and that I would be offered a courtesy vehicle. I had the baby with me and was unable to uninstall and reinstall the car seat while holding him. I rescheduled my appointment, when returning for my appointment and going over agreement of courtesy car we find out that no pets are allowed in the courtesy car. I was not informed of that when I had scheduled my second appointment and needed to bring my Saint Bernard to an appointment the day I would have the car. We once again had to reschedule the appointment. Upon arrival to pick my car up I noticed not one of the people working on the vehicles wearing a mask. This was very concerning for me that the people that had worked on my car and had been inside of my car where not taking proper CDC recommendations to prevent the spread of Covid and that there had been unmasked employees in my vehicle. When I asked if it was required that the staff working on the vehicles needed to wear masks I was told no that they only had to wear them around customers, when I asked even though they are in the vehicles? I was told no, I then asked if my vehicle had been sanitized because my infant would need to ride it in and I was told no, but we use plastic on the steering wheel. I am VERY disappointed that my health and safety and that of my family is not a consideration of Ganley Subaru of Bedford. Covid cases are on the rise and the virus can be spread through surface contact, why would you know require your staff to wear a mask or to sanitize any vehicle they come into contact with. I am afraid to reinstall the car seat or have my infant ride in our only car. I really hope you address this and reconsider the safety and health of your staff as well and require masks in the work place especially when your staff is in contact with a customer's car. More
by JKAVC9
Employees Worked With
TIM CUSICK, Chrissy Walsh
November 18, 2020
Chrissy in the service department was very helpful. I appreciated what she did to make me a satisfied customer. I would not hesitate to work with her again in the future to make my service experience so appreciated what she did to make me a satisfied customer. I would not hesitate to work with her again in the future to make my service experience so pleasant. More
by DRWEISS70
Employees Worked With
Chrissy Walsh
November 17, 2020
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by Ban Twaddell
Employees Worked With
Chrissy Walsh
