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Ken Ganley Subaru Bedford
Bedford, OH
1,604 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 02, 2020
Customer Service should have been more communicative. I came in at 10 AM for two recalls and an oil change. The service representative was very nice and called me and left a message regarding "recommendati came in at 10 AM for two recalls and an oil change. The service representative was very nice and called me and left a message regarding "recommendations" for my vehicle. However, he never called me back so I called him back within 5 minutes of his call and then texted him back but no one answered either message. 24 hours later, I called him back only to find that I needed two filters and a brake flush. I think if there are recommendations, a client should be called back as soon as the vehicle is checked out. If a service manager does not get a hold of the client, they should call back the same day or answer texts or calls. The work was fine and I was not in a rush for my vehicle. However, communication could have been better. More
by IVY.KOPIT
Verified CustomerEmployees Worked With
Chris Wiley
November 02, 2020
Staff was helpful, friendly and the work was done on time. Joe Emanuale was especially friendly and helpful. I was impressed that the staff held open doors for customers! time. Joe Emanuale was especially friendly and helpful. I was impressed that the staff held open doors for customers! More
by JIMMYDW
Employees Worked With
JOE EMANUELE
November 02, 2020
Had immediately available time. Took me in when I arrived and had the service done in 1 hour as promised. Would recommend the service department to family and friends. arrived and had the service done in 1 hour as promised. Would recommend the service department to family and friends. More
by EROBIN23
Employees Worked With
Chrissy Walsh
November 02, 2020
Jeff and Ken were extraordinary to work with. They helped me pick a model were very patient to talk to and explained. Gave me a the best deal in the city. me pick a model were very patient to talk to and explained. Gave me a the best deal in the city. More
by MMJAMAL_86
Employees Worked With
KEN MACKEL, Jeffrey Rosen
November 01, 2020
Mike and Jenn did a phenomenal job getting me into my new Crosstrek! I love it already, and having such a great experience with dedicated salespeople will make me a long-term customer, for sure. Cathy Burns Crosstrek! I love it already, and having such a great experience with dedicated salespeople will make me a long-term customer, for sure. Cathy Burnstine in the internet sales department got me everything I needed ahead of time so there was none of the usual “waiting around” at the dealership, and hooked me up with this experienced sales team today. I would highly recommend this team to get it done for you with speed, professionalism, and safety as their priority! More
by buckeyerifle
Employees Worked With
Mike Bryson, Cathy Burnstine
October 31, 2020
Joe was friendly and accommodating over the phone when I first called in to explain the issue with my car. He did a nice job informing me of the services needed and recommendations for future maintenance. first called in to explain the issue with my car. He did a nice job informing me of the services needed and recommendations for future maintenance. More
by MCCORRAO
Employees Worked With
JOE EMANUELE
October 30, 2020
Easy to work with. Got me the car I wanted at a price I liked. Credit application was easy and quick. Will return again next time we need another Subaru. liked. Credit application was easy and quick. Will return again next time we need another Subaru. More
by MIKE.GIROLAMO
Employees Worked With
Jeffrey Rosen, Ramils Mamedovs
October 30, 2020
Came in for recall service, but had additional concerns regarding vehicle. Joe Emanuele made sure recalls were done, and also identified additional repairs with safety concerns. He made sure to stay in tou regarding vehicle. Joe Emanuele made sure recalls were done, and also identified additional repairs with safety concerns. He made sure to stay in touch while I confirmed repairs with warranty provider, and arranged for a rental vehicle while they completed service on my vehicle. Consistently very professional and helpful. More
by Willie.P
Employees Worked With
JOE EMANUELE
October 30, 2020
Awesome as always!!!Thankyou all for excellent service Awesome as always!!! Thankyou all for excellent service and a loaner so I wouldn't be out of sorts with no car!!! You all are TRUELY THE BEST! Awesome as always!!! Thankyou all for excellent service and a loaner so I wouldn't be out of sorts with no car!!! You all are TRUELY THE BEST! More
by CHALABIANCINDY
Employees Worked With
JENNIFER LEEDS, Chris Wiley, Chrissy Walsh
October 30, 2020
The service person (Joe Emanuele) was professional and courteous. He answered all of my questions and is arranging to take care of minor detailing left from factory plastic. courteous. He answered all of my questions and is arranging to take care of minor detailing left from factory plastic. More
by BAFORD1
Employees Worked With
JOE EMANUELE
