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Ken Ganley Subaru Bedford

Bedford, OH

4.2
1,606 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,606 reviews

October 29, 2020

Every one was very helpful and patient. There was no pressure to purchase. Larry made the experience an easy one. He was great. I got the exact vehicle I wanted. More

by SANDYSTONE828
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh was excellent with showing us the ins and outs of the car., LARRY BORO, Jeffrey Rosen
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Congratulations on your new vehicle! We appreciate you allowing Larry and our team assist you through your experience.

October 29, 2020

My experience with the service department was painless, efficient and pleasant. The service technician, Christy, made sure that I was taken care of quickly and understood the entire process. More

by HPFEUER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

We appreciate your five star rating and positive review! Your feedback is very important to us.

October 29, 2020

Very good dealership. Nice and fast service. Oil change in 30 minutes plus free car wash. Super helpful personnel. Definitely will come back for next service. More

by NLEAF65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, it is very important to us! We look forward to seeing you in the future.

October 28, 2020

The service rendered was extremely efficient. My service rep, Tim Cusick was extremely professional in both his mannerism and knowledge of the car and the accessory product I came in for. More

by jsolloway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIM CUSICK
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and review. We appreciate you telling us how your experience went at our dealership.

October 28, 2020

After two visits the issue isn’t resolved. I’m wasting gas traveling back and forth and putting extra miles on my vehicle. There is never an option to use a loaner. More

by MALIKAWOODLAND
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alexis
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

I apologize for the experience you had at our dealership. I have addressed this with the service advisor.

Oct 30, 2020 -

MALIKAWOODLAND responded

Thank you! I’m currently sitting in the service waiting area for the 3rd time, same issue, hopefully it gets resolved today.

October 28, 2020

Second time was a charm. Even though I requested Jennifer on-line, Tim took very good care of my vehicle. Second time is a charm, had to bring in my Outback a second time to get the same issue fixe More

by Just Sayin'
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LARRY BORO, TIM CUSICK
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback. We are happy our service department was able to get the issue fixed.

October 28, 2020

Gary was right to the point and was very helpful throughout my car search. He pointed me in the right direction and made everything quick and easy! More

by Ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GARY AXELBAND
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Ryan, Thank you for your positive feedback, we are happy that Gary provided you with such great care!

October 28, 2020

Gary our salesman was first class. Great service and honest pricing. Would recommend him without reservation. My wife loves her new car and can’t wait to refer it to others. More

by BRENTDUKATE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GARY AXELBAND, Jeffrey Rosen
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Congratulations on your new car! We are happy that your wife is enjoying it and that you are satisfied with your experience at our dealership.

October 28, 2020

Joe was friendly, helpful, and knowledgeable as always. Took time to explain additional service needed and gave a small discount to boot. Good social distancing practices. Thank you. More

by DH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback! We are happy to hear you had a pleasant experience.

October 28, 2020

My recall was handled expertly! Very pleased with Staff that helped me, Chrissy and Chris, they were courtesy, efficient and quick. Love my 2015 Subaru Outback. High quality vehicle, More

by LCPAYNE228
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley, Chrissy Walsh
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to tell us how your experience went at our dealership. We are happy to hear you had a pleasant experience and are here for all your Subaru needs!

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