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Ken Ganley Subaru Bedford

Bedford, OH

4.2
1,606 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,606 reviews

October 28, 2020

A pleasant experience from start to finish. Quick response with online price and confirmation that vehicle was still in inventory. Directed me to sales who answered all my questions. I scheduled an a More

by CHAOSFIVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Magen Parks - Internet Sales, Bryan Escott, Edwin Oracio
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback. Were happy to hear your experience was pleasant at our dealership.

October 27, 2020

Mike made the buying experience so easy and pleasant. He found me the exact car I wanted for a great price. And, he took the time to show me how all the new features worked and even showed me how to rearran More

by Laurel_M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bryson
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Congratulations on your new vehicle! We appreciate your five star review and positive feedback. Mike will be pleased to know you are completely satisfied!

Oct 30, 2020 -

Laurel_M responded

And I apologize — it was Ben not Bryan in finance. I remembered that right after I posted it.

Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

No worries, I will relay the message to Ben!

October 27, 2020

Reached out to this dealership in April 2020. During my communication all done online, terms and price were negotiated for my new Outback lease. No hidden secrets. Step up and dealt with me for new busi More

by JamesRG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS, Bryan Escott, James Drake
Oct 29, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and five star review! We appreciate your business and are happy to hear that you are satisfied with your Subaru experience!

October 27, 2020

Service underwriter was great. Offered loaner car . Check-in was smooth and professional . Appreciated being able to text the service underwriter. Check out was smooth. Cashier very personable . I More

by JLAUBSCHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Oct 29, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback. We appreciate you taking the time to tell us how we did.

October 27, 2020

For goodness sake train or get rid of the person in the drive through. She stood outside my door and stared. Not a hello or why are you here. When I asked what she wanted, she told me she couldn't hear More

by WARD4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, this has been addressed.

October 27, 2020

Aundre was great but getting to the agreed about price was more than a little challenging. Not sure who's fault it was...kept blaming the computer. Maybe that was correct. I overpaid for the service contr More

by LEO21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rosen, Aundre Hildreth
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, we apologize for the price inconvenience. I hope that you are enjoying your new Subaru and I'm glad Aundre was great!

October 27, 2020

No waiting to check my car in for its service appointment. The service was completed sooner than the promised time. Chris was friendly and helpful. More

by MPEELMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback, it is very important to us!

October 26, 2020

The service was completed in the time I was told. Due to Covid, social distancing was practiced by all. I will continue to have my service done at Ganley Bedford. More

by TABAJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Oct 26, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback! We appreciate you taking the time to tell us how your visit was any opportunity you might receive.

October 26, 2020

18 month service check was completed on my car. 18 month service check was completed on my car. Waiting area had social distancing in check. Not sure how often they go over and clean area durin More

by elaine.lowry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIM CUSICK
Oct 26, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback! We are trying our best to provide our customers with a safe and satisfying experince.

October 26, 2020

Work finished as stated and was kept updated regarding.progress. Provided with a loaner car since the job was going to.take longer than expected. More

by KA_CUMMINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIM CUSICK
Oct 26, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to tell us about your experience. We appreciate your five star review!

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