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Ken Ganley Subaru Bedford

Bedford, OH

4.2
1,606 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,606 reviews

October 12, 2020

great experience. love the loaner car. No hassles and didn't feel the prices were off the charts. Would have given 5 stars if the brakes they replaced had lasted longer than 2 years and 20,000 highway m More

by KJOHN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, it is important to us that we know how your experience went!

October 12, 2020

Did not return my existing mail in coupon(s) and told me that he apply a coupon which he lied. Battery compartment not throughly cleaned, and said a core charge had been given yet not showing itemize break More

by ZUATOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
TIM CUSICK
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

I apologize for the experience you had at our dealership. This will be addressed.

October 12, 2020

Brought my car in for service and had a great experience. Friendly, courteous staff and quick service- I was in/out in just about an hour. Highly recommended. More

by JJL371
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to provide us with your positive feedback. It is very important that you are always satisfied with your visits at our dealership!

October 11, 2020

Recall and maintenance items taken care of efficiently and completely. Chrisy was very good. Good job redesigning the area where I entered for service for covid. Very clean. More

by PS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback on your recent visit. Chrissy and our team appreciate you taking any opportunity you get to tell us how your experience was!

October 10, 2020

I've just leased my second forester with the guidance of Larry Boro and Joshua (Big) Baskind. As always, it was an excellent experience !! They were able to answer all my questions and concerns . ( There we More

by comet137
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LARRY BORO, Bryan Escott, Joshua Baskind
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and five star review! Larry and Josh will be so happy to hear you and your family will all be driving Subaru's! We hope to fulfill all your Subaru needs.

October 09, 2020

I had a great experience with Jen. My car runs great! Would definitely recommend this dealership to everyone I know. Thanks again for the great service! More

by BROWNSGIRL87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and five star review! Jenn will appreciate your recommendations!

October 09, 2020

Great experience! My car was done in exactly the time that Joe said it would be! I love that it gets washed after service. Joe is always nice and knowledgeable! More

by ReneeSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Renee, Thank you for your positive feedback. We appreciate you taking any opportunity to tell us how we did!

October 08, 2020

Chrissy was very helpful! She took the time needed with me to explain what work Needed to be completed and made sure it was done in a timely manner. More

by COLLEENMORAN0
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Chrissy and our team appreciate your feedback, thank you for taking the time to tell us how your experience was!

October 08, 2020

I've worked with Mike in the service department the last 2 times. I want to give him a 5 star rating- please make sure this is done I could not find his name in the list to rate people I worked with. He More

by Phil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in service department (don't know his last name)
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Phil, Thank you for taking the time to tell us about your experience with Mike. He does a great job taking care of his customers and he will be happy to see this review. Thank you for your business, we appreciate it!

October 08, 2020

I called in the morning because I had popped my tire on my brand new car. The woman I spoke with said they only had one left in stock of the tire I needed and that they would hold it for me. I arrived 20 m More

by SAMCCARSON06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Wiley
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