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Ken Ganley Subaru Bedford
Bedford, OH
1,604 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 21, 2020
Prior to my appointment I had a quick question for which I wanted an answer. I left two messages for the listed service person assigned and one for the service manager. It was frustrating that I could not I wanted an answer. I left two messages for the listed service person assigned and one for the service manager. It was frustrating that I could not reach someone and it took a week to get a response. Everything was fine on the date of service both with the customer service and work quality. More
by CAGEY1950
Verified CustomerEmployees Worked With
TIM CUSICK, Chrissy Walsh
September 21, 2020
Thought we got a car wash when 2 k worth of service was performed on our car ? Didn't get it, which made me very concerned about the constant robo calls, text messages, and emails I have received since the performed on our car ? Didn't get it, which made me very concerned about the constant robo calls, text messages, and emails I have received since the repairs. Still getting them. They all say my special order parts are in and I should contact the dealership to schedule my repairs. Which I'm told was already performed. So no car wash at completion of repair service and parts awaiting my effort to schedule the repair makes me very concerned that I purchased a repair that was not completed?? Service persons says all repairs where preformed and I nothing to worry about. Could use a car wash and a service managers verification ( by looking at my car) that repair was not listed as done and not done because the part had not arrived. Then it did ? Available anytime for this wash and check.. More
by JAMES.E.SMITH-3
Employees Worked With
Chris Wiley
September 19, 2020
This has been the worst car sales/service experience of my life and I have bought over 20 new vehicles overall. I work in a retail customer service business and to say that this customer service was poor my life and I have bought over 20 new vehicles overall. I work in a retail customer service business and to say that this customer service was poor would be an understatement. It didn’t exist until the very end of the repair. The ability to communicate with any live person at the dealership is almost impossible. Every call goes to a generic voicemail with no follow-up and even the folks at the other Ganley dealerships cannot get ahold of anyone when they try for you. The sales manager Ryan does not return pleas for help and when service coordinators promise that they will have a manager contact you, they don’t. None of this even touches on how disappointed I am in the product failing days after I bought it and not having a vehicle to get to work after multiple attempts to get a loaner over the first two and a half weeks of a four week repair. Totally unacceptable. The worst part of this story is that even after filling out surveys just like this one from Fiat corporate and requesting help on the Ganley corporate website over two weeks ago, I have not had one person from either try to contact me. I am not sure how this dealership remains a viable business with this type of customer service or lack of. They offer $5 a bottle Pellegrino water in the showroom but can’t follow through with a return call. Unacceptable. More
by BLSPEELMAN
Employees Worked With
Gabriel Younkers
September 18, 2020
It was fast and went very well. I just sat there with the please of food and drinks while they finished up the service on my vehicle. please of food and drinks while they finished up the service on my vehicle. More
by AllenKline
Employees Worked With
Mike Bryson, JENNIFER LEEDS, Chrissy Walsh
September 18, 2020
Intake of the car was very quick the guy the service man was very nice and explained everything very well. Will visit the dealership in the future was very nice and explained everything very well. Will visit the dealership in the future More
by DANIELMILOJEVIC
Employees Worked With
JOE EMANUELE, TIM CUSICK, JENNIFER LEEDS, Chris Wiley, Matt Heilmann, Chrissy Walsh, Gabriel Younkers
September 18, 2020
Always pleasant, always highly professional and personable. Great service, and equally great value. I wouldn’t think of going anywhere else, for service or for purchase. personable. Great service, and equally great value. I wouldn’t think of going anywhere else, for service or for purchase. More
by JISAAK-SHAPIRO
Employees Worked With
TIM CUSICK, JENNIFER LEEDS, Chris Wiley
September 18, 2020
As always Joe took care of everything. Have brought our Subaru's here for close to 10 yrs. Very satisfied with service experience at Ganley Subaru Bedford. Subaru's here for close to 10 yrs. Very satisfied with service experience at Ganley Subaru Bedford. More
by Tim
Employees Worked With
JOE EMANUELE
September 18, 2020
I needed the keyfob programmed to a car that I bought from a private dealer. I spoke with an associate over the phone about my problem and he told me that I could come in the same day. I arrived to the from a private dealer. I spoke with an associate over the phone about my problem and he told me that I could come in the same day. I arrived to the service area a few hours later and I was able to be serviced. More
by WISEKENETRA
Employees Worked With
M. Delano
September 18, 2020
The service was great the service people were friendly and I was very satisfied with the whole situation is service department is the best thank you and I was very satisfied with the whole situation is service department is the best thank you More
by RXFUN
Employees Worked With
JOE EMANUELE, Jeffrey Rosen
