Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Subaru Bedford
Bedford, OH
1,606 Reviews
Welcome to Ken Ganley Subaru Bedford
Our Cleveland area Subaru dealership proudly serves the Lake County and Summit County region, where we offer a wide selection of new Subaru models and used cars. Our dedicated sales and service teams work to provide expert vehicle knowledge and professional service for all your vehicle needs. We are available six days a week and are more than willing to assist you every step of the way through your car buying experience. Our finance professionals are on standby to answer any questions on your leasing and financing options, and our service technicians will happily offer their expert car advice on any questions you may have about our Subaru service or parts.
Eco-Friendly and Community Oriented
For years, our dealership has partnered with a variety of Charities and Organizations to bring our neighbors in Cleveland, Beachwood, Shaker Heights, Solon and Cleveland Heights closer together. At Ken Ganley Subaru Bedford we enjoy helping others succeed as well as providing an Eco-Friendly atmosphere at our dealership. Our facility has achieved the Subaru Eco-Friendly Retailer certification and we continue to assist our communities in preserving a clean and safe environment.
Stop by Ken Ganley Subaru Bedford and treat yourself to a test drive in a brand-new Subaru model of your choice. You can also tour our dealership by visiting our Tour page, or see it in person! We are conveniently located at 123 Broadway Ave. Bedford, OH 44146. For any questions on our Subaru inventory in Bedford, or if you wish to speak with a member of our sales team, feel free to contact us at (888) 853-6593 so we can reach out to you. Come find your dream Subaru Today. Our team can't wait to serve you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,606 reviews
August 03, 2020
Mike: Generous with his time and will go the extra mile! I am amazed at Mike Bryson. He has so much energy and he really pays attention to what you need and desire. He knows all the ins/outs of operating a S I am amazed at Mike Bryson. He has so much energy and he really pays attention to what you need and desire. He knows all the ins/outs of operating a Subaru and he spends time with you to make sure you know how to operate all the mechanics, also. He even volunteered to reset the clock in the car when it is time for a time change! My elderly mother had special needs when she came to buy the Subaru and Mike did wonders to get her back out of the heat and back home. Mike delivered her car, which was so much help. His attention never deviates ... he is right there and paying attention. My mother was impressed that he kept track of papers she requested a copy of. Also, she mentioned how he has such a high I.Q.! He really is a smart person. We love dealing with him. What else can we say? Mike knows his cars and will talk improvements and similarities between models. He figured out what our coupon from another Subaru dealer was all about and counseled us to be able to get that deal at 0 percent financing. When we had a concern about price, he did his best to address our requests. He really does listen. He will take a break to show you how to get the classical music station on the radio. If that is your concern at the moment, he pays attention to it. Mike is one-of-a-kind. We can tell this is what he likes to do; Kudos to Jenn for her help, too. More
by dianefncl
Employees Worked With
August 03, 2020
Poor Training and Accountability I purchased a Key For my Wife's 2013 Fiat 500 c, I explained to the person at the parts counter that this was an insurance claim and asked him if ther I purchased a Key For my Wife's 2013 Fiat 500 c, I explained to the person at the parts counter that this was an insurance claim and asked him if there was a charge to program the key, and he said " No that would be crazy " I told him a second time that this is going to be paid for by my insurance company and he again said that there was no additional cost. I scheduled an appointment for my wife to have the key programmed and when she arrived she was told that there would be a $69.99 programming fee. I had to leave work to go there to find out what was going on. after speaking with my wife she told that the parts person, the same one that sold me the key told her and the young lady from the service department that he told me there would be a charge to program the key. He flat out lied! I asked to speak with the service manager and he took his sweet old time coming after at least a half our I asked to speak with him again, only for him to tell me how he could not program the key without me paying him $69.00 I told him that this was an insurance claim that had been paid already and he still refused to take care of this matter. The parts person did not lie to me in front of the service manager he just said nothing. I told the service manager that I did not want the key and he refused to refund it. He then offered me a reduced cost of $30.00 which I refused. I had to call my insurance company and start the process all over again which was very inconvenient. I was as if it was my job to train his people and pay for their mistakes. I've managed retail myself for over thirty years and I would have programmed that key for my customer and used that situation as great example to train my parts person, and then I would have tried to sell him something like a CAR!!!! Thank you for reading this and I wish you a good day. Regards, Dissatisfied Customer More
by KEVIN.DYSART
Verified CustomerEmployees Worked With
Service Manager Name not listed, JENNIFER LEEDS
August 03, 2020
Overall awesome experience everyone was very pleasant and helpful when I was there. Rob Lewis provided my fiancé and I great service when working with him to find the vehicle of my dreams. helpful when I was there. Rob Lewis provided my fiancé and I great service when working with him to find the vehicle of my dreams. More
by MOOREM5
Employees Worked With
Rob Lewis
August 03, 2020
Bad service!! Took the day off from work to have my car serviced. Got there waited a couple of hours to have the service person come and tell me they ordered the wr Took the day off from work to have my car serviced. Got there waited a couple of hours to have the service person come and tell me they ordered the wrong part. I was very up set that i would have to make another trip back there. I live on hour away. So i have lost faith in your service department! I hope the owner get's to read this would like to see what he would do for me. More
by MNM2MNM2
Employees Worked With
TIM CUSICK, Jeffrey Rosen
August 03, 2020
We were told when we purchased our vehicle that breaks including pads rotors and drums would be replaced under warranty just prior to one year after we purchased a vehicle. The service department refused including pads rotors and drums would be replaced under warranty just prior to one year after we purchased a vehicle. The service department refused to honor this agreement. More
by ATTYSHAKER
Employees Worked With
JENNIFER LEEDS
August 03, 2020
Jennifer Leeds was very helpful and friendly!!!The Jennifer Leeds was very helpful and friendly!!! The weight time was not long. I have been going here for oil changes but would recommend them for oth Jennifer Leeds was very helpful and friendly!!! The weight time was not long. I have been going here for oil changes but would recommend them for other work as well More
by DONDDU7
Employees Worked With
Jennifer leeds, Chris Wiley, Matt Heilmann
August 03, 2020
Very accommodating The entire staff was very friendly and made our entire experience very pleasant. Service department was able to install a hitch the same day of our n The entire staff was very friendly and made our entire experience very pleasant. Service department was able to install a hitch the same day of our new car purchase and we were able to return the next day to complete the transaction. More
by JOEMARKIEWICZ0
August 02, 2020
Two Visits The problem of the tire light coming on was eventually found and fixed in a timely manner. It took two visits but the employees were courteous with up The problem of the tire light coming on was eventually found and fixed in a timely manner. It took two visits but the employees were courteous with updated explanations of progress and what had to be done. More
by KATENTERPRIZE
August 01, 2020
Have always had great service at this dealership. This is our 3rd Subaru. Gary makes the process very smooth, and is a very nice guy our 3rd Subaru. Gary makes the process very smooth, and is a very nice guy More
by FGUNLYN
August 01, 2020
Very accomodating and did the work promptly It was a pleasant experience to have the work done on my vehicle. The work was done promptly, with alot of care to social distance during these pande It was a pleasant experience to have the work done on my vehicle. The work was done promptly, with alot of care to social distance during these pandemic times. More
by JOEL39
Employees Worked With
LARRY BORO, JENNIFER LEEDS
