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Ken Ganley Subaru Bedford
Bedford, OH
1,606 Reviews
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Verified Customer
July 28, 2020
Too Small to Care They need a larger service front desk. More associates. Shorter shifts and more employees. Everyone seems burnt out and like they want to push you They need a larger service front desk. More associates. Shorter shifts and more employees. Everyone seems burnt out and like they want to push you in and out. I never get everything I want out of my visits and I live an hour away, BTW, Chris is a SAINT. He is so nice and so patient, I cant believe people dog him here. All of your associates are good. But they are TIRED. You can tell. Pay them better. Hire more of them and don't let them burn out. More
by CANDICE.THOMAS
Employees Worked With
JOE EMANUELE, JENNIFER LEEDS
July 28, 2020
07-20 Service Chris was very friendly and professional. He was pro-active with the timing of the job and II would be happy to work with him again. Chris was very friendly and professional. He was pro-active with the timing of the job and II would be happy to work with him again. More
by SMOSES1
Employees Worked With
Chris Wiley
July 28, 2020
Took to long I had a 10:15 appointment on a Saturday morning, when I arrived I was told that it would take 4 hours to fix the 3 recall items that needed fixing. I I had a 10:15 appointment on a Saturday morning, when I arrived I was told that it would take 4 hours to fix the 3 recall items that needed fixing. I went home to wait. I got a call 4 hours later saying that my car would take longer and it would not be ready until Monday possibly end of day. It isn't the end of the world but I was not thrilled to be without a car all weekend. A free loaner was offered, but why go through the hassle of getting a ride. It did bother me that I was told one thing at drop off and the rules changing. More
by ADAMHSWIRSKY
Employees Worked With
JENNIFER LEEDS
July 28, 2020
The service department met the appointment time for a model recall and finished the job when Chris said they would. I appreciated the complimentary car wash, too. Good job! The waiting area was arranged model recall and finished the job when Chris said they would. I appreciated the complimentary car wash, too. Good job! The waiting area was arranged well for the current Covid requirements with proper cleanliness and spacing. More
by LSHESTER45
Employees Worked With
Chris Wiley
July 28, 2020
Service was completed before promised, all work was explained and they called when my car was ready and arranged for a lockout. Thanks for your help! explained and they called when my car was ready and arranged for a lockout. Thanks for your help! More
by pennparm
Employees Worked With
TIM CUSICK
July 28, 2020
Professional, thorough, low-pressure. The dealership addressed my needs and wishes without trying to influence me away from them. They searched for the car and features I wanted and locat The dealership addressed my needs and wishes without trying to influence me away from them. They searched for the car and features I wanted and located it quickly. It had one feature I did not request but did not increase my cost to obtain the car. They did not "toot their own horn" with giving me this "bonus". The salesman and sales manager were considerate and friendly. More
by DANLESCO
Employees Worked With
Max Pipkin, Bryan Escott
July 27, 2020
9am appointment scheduled only to learn a 1pm... my vehicle was not a priority (Alfa Romeo team). I'm hopeful other customers/patron were handle better. vehicle was not a priority (Alfa Romeo team). I'm hopeful other customers/patron were handle better. More
by MISSYJACK48
Employees Worked With
Alexis- Alfa service dept.
July 27, 2020
1st service Great job with prompt service. Observed all precautions including masks and social distancing very well. Explained things well. Appointment was easy t Great job with prompt service. Observed all precautions including masks and social distancing very well. Explained things well. Appointment was easy to book via the website More
by SPA70
Employees Worked With
Joe Walker, JOE EMANUELE
July 27, 2020
professional & efficiant the staff was very professional & friendly. they were easy to deal with and made every thing go smoothly. i worked as a servise writer and i know the the staff was very professional & friendly. they were easy to deal with and made every thing go smoothly. i worked as a servise writer and i know the difficulties that can arrise when you're taking someone's vehicle away. thanks eveyone :) More
by DONNY.YOUNG66
Employees Worked With
JENNIFER LEEDS, Matt Heilmann
