Ken Ganley Subaru Bedford

Great Subaru buying experience From start to finish, I had a great experience at Ganley Subaru. Howard walked me through all of my leasing options, making me feel very comfortable From start to finish, I had a great experience at Ganley Subaru. Howard walked me through all of my leasing options, making me feel very comfortable that I was making the best decision. When I returned to close the deal, the paperwork process was straightforward, without a litany of pushy upsells. Finally, AJ spent a good amount of time showing me how all of the options and features in the car worked. This all occurred in July 2020, when mask-wearing and social distancing were maintained. More

Emergency repair I am from Pittsburgh, PA, and contacted Ganley Subaru of Bedford when I had a sudden malfunction of all computerized systems in my 2017 Forester. Shoc I am from Pittsburgh, PA, and contacted Ganley Subaru of Bedford when I had a sudden malfunction of all computerized systems in my 2017 Forester. Shocking to say the least! I called Ganley about 3:15 pm Thursday, and Chris Wiley assisted me/said I come in first thing the next morning. The problem- an emissions sensor- was diagnosed quickly/repairs from that point took about 1.5 hours. Chris was very courteous, knowledgeable, and sympathetic to my problem. I have nothing but good things to say about him! The bad news is that Subaru of America refused to cover what was clearly an emissions warranty issue; I will now be fighting with them to be reimbursed for the cost of this very unexpected repair (over $600.). I highly recommend Ganley and am very pleased with the help Chris provided in resolving my problem asap. Kudos to the technicians too. I'm very unhappy with "Subaru Central's" failure to cover the repair, which has been an issue before with other malfunctions and will prevent me from buying another Subaru in the future if it is not fully reimbursed. Barbara Irvin More

ignition repair They had to order parts and got the repair done in the same week was satisfied. I feel that it should have been half the cost but that"s on Subaru. They had to order parts and got the repair done in the same week was satisfied. I feel that it should have been half the cost but that"s on Subaru. More

Android auto wasn't working. They did an update, and told me to use an original Samsung cord and I am good to go now me to use an original Samsung cord and I am good to go now More

Great service as always. Would’ve been nice to get a car wash or a clean up of the inside. Thanks for the great turnaround! wash or a clean up of the inside. Thanks for the great turnaround! More

Met Mike back in November when I was starting my search for a new vehicle. Wasn’t quite ready then but he made quite an impression so when I was ready this month of course I went back to him. He had taken for a new vehicle. Wasn’t quite ready then but he made quite an impression so when I was ready this month of course I went back to him. He had taken so much time with me back in November that I knew exactly what car I wanted. Due to the pandemic the availability of the model I wanted was down to 1! Mike made sure I was able to get exactly what I wanted and for a fantastic price! Mike is super knowledgeable when it comes to Subarus. He knows EVERYTHING about them! The finance department is top notch! I appreciate everyone that helped with the sale of my Forester sport. If you’re looking for a New or used Subaru head over and see Mike Bryson. You won’t be disappointed! He will answer any question for you at anytime (just don’t bug him overnight-the man needs to sleep!). More

They make you feel welcome. Everyone was friendly, courteous and seemed really genuine. That makes a difference when you are visiting someplace with the intention to spend a gre Everyone was friendly, courteous and seemed really genuine. That makes a difference when you are visiting someplace with the intention to spend a great deal of money. More

Comfortable conversation. Welcoming. Knowledgeable about vehicle features and model differences. Good follow up regarding missing keys and coordinating part ordering in short time frame. Would recommend. vehicle features and model differences. Good follow up regarding missing keys and coordinating part ordering in short time frame. Would recommend. More

Helpful, friendly, got in and out quickly, kept coming out and keep my updates on the progress of my car. The best dealership I’ve been to! out and keep my updates on the progress of my car. The best dealership I’ve been to! More

Wait time was longer than estimated, which did result in a reduction on my invoice. That was appreciated. Would have liked to see more attention to social distancing. There was a small group gathered nea a reduction on my invoice. That was appreciated. Would have liked to see more attention to social distancing. There was a small group gathered near the clerk's desk, where I had to go to pay my bill. Made me a little uneasy. Also my consultant did not maintain 6 feet distance from me. More