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Ken Ganley Subaru Bedford

Bedford, OH

4.1
1,606 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,606 reviews

July 20, 2020

Found answer to dead battery issue not acceptable. Was told to have neighbor come over and start car every three days was ridiculous. Call customer relations and was given $250 voucher for new battery. More

by DURKOTS
Recommend Dealer
No
Employees Worked With
JOE EMANUELE
Jul 21, 2020 -

Ken Ganley Subaru Bedford responded

I apologize for the experience you had at our dealership. If there is any way that I can help please give me a call. Brook Customer Relations Manager 440-439-3444 Ext. 2002

July 20, 2020

Friendly staff and quick service Jennifer made sure to listen to all our concerns and write them down, We were taken care of in a timely fashion. Tim Cusick took great care of our car More

by LKENYON6033
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Jul 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the 5-star rating and feedback regarding your experience at our dealership. Jennifer and Tim will be glad to know they were able to provide you with excellent service.

July 20, 2020

The service was great. They said it would be about an hour and it was. I love the car washes with every service. Thank you for exceptional service. More

by deepamcicero
Recommend Dealer
Yes
Employees Worked With
TIM CUSICK
Jul 21, 2020 -

Ken Ganley Subaru Bedford responded

We are happy to hear you had a great service experience at our dealership. Thank-you for the positive feedback and 5-star rating, we appreciate it! Feel free to stop in for a car wash any time!

July 20, 2020

This says it all—Except for maybe one or two oil changes, i have been bringing my 2015 outback for service at Ganley for 5 years. I adore Jennifer, Tim and (another guy I just can’t remember his name) and t More

by pampaws1
Recommend Dealer
Yes
Employees Worked With
Chrissy, Michael Friedman, and another rep no longer there, can’t remember his name., JOE EMANUELE, TIM CUSICK, JENNIFER LEEDS, Chris Wiley, Matt Heilmann
Jul 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the review and business over the years. It means a lot to us to have you as a returning customer time and time again. Thank you for such positive feedback, we look forward to seeing you in the future! Enjoy your Subaru!

July 20, 2020

I love my Outback and now I love Ganley Subaru of Bedford I had a challenging intermittent electrical / communications issue with my car. Jennifer Leeds in service did the right things - respected my time, k More

by GLENN18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Jul 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the review and five star rating, it is very important to us that you are satisfied. We appreciate your business and look forward to seeing you in the future!

July 20, 2020

i depend on these people I have bought all my Suburus from Ganley from the time I moved to Ohio in 1993...the one I bought in 2011 is the best so far and Jennifer and Tim tak More

by SFLECHNER13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIM CUSICK, JENNIFER LEEDS
Jul 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your returning business, we are happy to know that you have had a great experience at our dealership. Thank you for your positive feedback, we look forward to seeing you in the future!

July 19, 2020

I dropped my car off at 8:30 the young lady Jennifer did not let them work on my car until 12 because I was not sitting in the waiting room that is not fair More

by SPRINGCAL49
Recommend Dealer
No
Employees Worked With
JENNIFER LEEDS
July 19, 2020

The staff was so friendly. They were able to fit my appointment time sooner and there was very little wait on drop off and pick up More

by MLEONARD920
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE, Chris Wiley
Jul 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to give us your feedback on your visit. We are pleased to know you had a positive experience at our dealership and look forward to seeing you again!

July 18, 2020

Excellent service as ususal! Very kind and efficient even when very busy and having to work under the new restrictions due to the Covid 19. More

by LITEMIFIRE2000
Recommend Dealer
Yes
Employees Worked With
TIM CUSICK, JENNIFER LEEDS
Jul 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank-you for the 5-star review and positive feedback. We are constantly trying to find new ways to keep our customers safe, We are happy to hear you had a great experience at our dealership.

July 17, 2020

Mr. Gary Axelband have a good sense of humour, which is important in the process of buying a car as well as his professional skills. More

by ZUSYA
Recommend Dealer
Yes
Employees Worked With
GARY AXELBAND
Jul 17, 2020 -

Ken Ganley Subaru Bedford responded

We appreciate your positive feedback and are pleased to know you had a great experience! Thank-you for leaving Gary and our team a 5-star rating!

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