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Ken Ganley Subaru Bedford
Bedford, OH
1,606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 17, 2020
Could have been really bad Vehicle was in for two recalls. I thought it would be more convenient to have the dealership do the oil change and tire rotation while there. Even t Vehicle was in for two recalls. I thought it would be more convenient to have the dealership do the oil change and tire rotation while there. Even though higher priced, my daughter and mother were heading out of town and timing was more convenient. My daughter called 5 hours into the trip that the low oil light was illuminated. She had no other option but to press on to the destination. Upon arrival, oil continued to leak all over the driver. We took it to a local Subaru dealer, upon the request of Ganley. Ganley's service never placed the oil cap back on after changing the oil which caused the oil to be completely empty. While Ganley paid the tab for the service out of state, it provided no comfort. In a follow up two days later, Ganley offered...wait for it....the next oil change to be on them. Um, no thanks. I wasn't seeking anything, but suggested if anything to refund for the oil change I paid for. Never heard back. More
by MLUXENBURG
Verified CustomerEmployees Worked With
TIM CUSICK
July 17, 2020
Recall and Oil Change I have used Ganley since purchasing my Giulia in 2018. Each visit has been great. My only issue this visit is the latest recall was done on the car, I have used Ganley since purchasing my Giulia in 2018. Each visit has been great. My only issue this visit is the latest recall was done on the car, but it was never documented in the Alfa Romeo application. Otherwise the visit was as outstanding as usual. More
by PETEBRABENEC
Employees Worked With
Alexis Williams
July 17, 2020
Great experience! Service experience was wonderful. My 12,000 mIle service was completed quickly....Mr, . Cusick was very heipful, and the waiting area was sparkling Service experience was wonderful. My 12,000 mIle service was completed quickly....Mr, . Cusick was very heipful, and the waiting area was sparkling clean. The car was also clean and sanitized More
by don
Employees Worked With
TIM CUSICK
July 17, 2020
Could not have been more efficient Been buying Subarus for 40 years this dealership has their act together Friendly tespond to questions loaner car good able to adapt tyo unusual s Been buying Subarus for 40 years this dealership has their act together Friendly tespond to questions loaner car good able to adapt tyo unusual situations More
by BERGFEJ
Employees Worked With
JOE LONARDO, JOE EMANUELE, JENNIFER LEEDS, Chris Wiley
July 17, 2020
quick easy and helpful quick and great service, I was helped out quickly on entering the service department and got my car back same day. parts that were needed were ordered quick and great service, I was helped out quickly on entering the service department and got my car back same day. parts that were needed were ordered and installed just as quickly on the next visit as well More
by REDECHOX
Employees Worked With
JOE EMANUELE
July 17, 2020
Very nice place! The people were knowledgeable and friendly. Worked with us on price and knew everything about the car! Very good place to buy! friendly. Worked with us on price and knew everything about the car! Very good place to buy! More
by JVERNACCINIGARAGE
Employees Worked With
Max Pipkin, Bryan Escott
July 16, 2020
Job not completed I had my car in for routine maintence and two recalls only one recall was done they total me the other would take three days and did not have a loaner I had my car in for routine maintence and two recalls only one recall was done they total me the other would take three days and did not have a loaner, I have left over five voice mail for the service manager John , but he has not returned my call this has been going on since July 1. I told he it hard for me to answer my phone from work so just schedule the service and leave message, As of July 15 he has called twice and total me to call him which I have done and he never calls me back. I wish Andrew was still there never had a problem when he was there. Also I told them they could come pick up my car and I would use my daughters to get back and fourth to work while they were fixing. The car is running awful. More
by MMMJ4K
Employees Worked With
JOE EMANUELE, John Kerwin
July 16, 2020
Subaru Outback Fuel Pump Recall (6 cylinder engine) The first appointment had to be cancelled because nobody told me that I had to have less than 1/4 tank of fuel before the recall could be done when th The first appointment had to be cancelled because nobody told me that I had to have less than 1/4 tank of fuel before the recall could be done when the initial appointment was made. That's not good.. So that was a waste of time but Chris was very nice and washed the car for me. The recall was finally done on 7/15 without problem. Chrissy took good and prompt care and provided the arranged loaner. She called me promptly once the car was ready. All good! More
by HMADORSKY
Employees Worked With
Chrissy Walsh, LARRY BORO, JOE EMANUELE, Jeffrey Rosen, Chris Wiley
July 16, 2020
The people that work in service are awesome. They where able to get everything coordinated and shipped and got 2 front struts and mounts plus lug bolts and a few others done in 5 days. Yes this was due to able to get everything coordinated and shipped and got 2 front struts and mounts plus lug bolts and a few others done in 5 days. Yes this was due to the great potholes here in Cleveland. More
by JOHN.ORAVETZ1
Employees Worked With
JOE EMANUELE, TIM CUSICK
July 16, 2020
Great deals and Great fun for a Great price! We had a great experience and we love our Rav4! They knocked it out of the ballpark with their customer service!!! Wayne was amazing to work with! We had a great experience and we love our Rav4! They knocked it out of the ballpark with their customer service!!! Wayne was amazing to work with! More
by KANDELS83
Employees Worked With
Wayne
