Ken Ganley Subaru Bedford

Forester recall and exhaust service Service staff was very friendly and helpful, and service was completed sooner than expected. Price is a bit steep, as expected for a dealer, but would Service staff was very friendly and helpful, and service was completed sooner than expected. Price is a bit steep, as expected for a dealer, but would rather use OEM parts. More

My 2019 Impreza was in service for a national gas line recall. However, As I drove a few miles off the lot, I noticed a distinct smell of gas. The next day I was met by Chris Wiley who resolved the issue recall. However, As I drove a few miles off the lot, I noticed a distinct smell of gas. The next day I was met by Chris Wiley who resolved the issue with great customer service. More

The service that never took place. We scheduled a follow up service appointment to replace a part that they had to order. We left our vehicle and we were given a loaner. We got part way We scheduled a follow up service appointment to replace a part that they had to order. We left our vehicle and we were given a loaner. We got part way home and they called us to tell us they couldn’t perform the repair, because they had returned the part since it was over 30 days since the part was received. When we returned, I showed them the date and message on my phone, which confirmed that it was no where near 30 days Since they called me. They reordered the part and now we have to wait and do this all over again when the part comes in. More

Excellent customer service A big Thank You to the Service Manager Gabriel Younker for responding quickly and professionally to my request for repairs to be carried out. When I A big Thank You to the Service Manager Gabriel Younker for responding quickly and professionally to my request for repairs to be carried out. When I arrived with my car on July 9, 2020 , Tim Cusick provided excellent customer service and the repair work on my vehicle was carried out quickly and efficiently! I will certainly go back to the service center for other work. On my previous visit, Chrisy Walsh was also helpful. More

Excellent service advisor.. (Jennifer Leeds) Jennifer kept me informed from the time I dropped off my outback to the time I picked it up. She showed interest in getting my car repaired. The ai Jennifer kept me informed from the time I dropped off my outback to the time I picked it up. She showed interest in getting my car repaired. The airbag recall was completed but I also asked to check into a engine hesitation when the car was in park and I would rev it up. They told me they had to hooked up and engine analyzer to check things out. I was under the impression that they fixed it because i was told the mechanic took it for a ride and thought it was then running ok. The car was later ready for pickup. Unfortunately, when I went to pick it up after hours, there was a new problem, a loud squealing noise which immediately appeared when I started the car. I was afraid to attempt driving it home incase it was a frozen pulley. The next day they called me and said the drive belt was glazed and the idler pulleys had a slight drag in the bearings. I approved the repair and also had the fuel injectors and throttle body cleaning done because the engine hesitation was still there. Went to pick up the car again, the squealing sound was gone but the engine hesitation was still there. I decided to leave the car there again because of the hesitation. I was told the next morning that they had the service manager listen to the hesitation and he said that was normal because of the Rev. limiter. I wish he looked at it the first day I brought it in, he would of saved me the cost or an engine analyzer and fuel injector, throttle body cleaning. My intentions at first was to get the air bag recall completed and then sell the car. But I received a lower than expected value for my car from your salesman that I decided to keep it and sell it on my own. I always thought the Subaru’s held their value, guess not. Even though it took more time to get the repairs done and cost me more than I ever expected to pay for this visit, I’m glad I brought it to Subaru. I feel that some other repair shops wouldn’t of put in the time to read my notes and listen to my complaints on the phone like Jennifer did. She wanted to know everything I could tell her so she can get the repairs done properly. She really seems to care about the customer. I’m glad I had her for my service advisor!! More

I had my tires replaced I was able to come in early for my tires, and the work was done in a speedy manner. Everything was clean and sanitized nicely. I was able to come in early for my tires, and the work was done in a speedy manner. Everything was clean and sanitized nicely. More

Great service Thank youFrom beginning to the end of the Great service Thank you From beginning to the end of the visit everyone was professional and safety minded. I appreciate the care given to my car and Great service Thank you From beginning to the end of the visit everyone was professional and safety minded. I appreciate the care given to my car and me. More

Great customer service which is a must for me. Alexis Williams checked me in, and she was fabulous!! Definitely an asset to your company. Alexis ROCK!!!! Williams checked me in, and she was fabulous!! Definitely an asset to your company. Alexis ROCK!!!! More

The gentleman handling my service check in was great. He was professional, courteous and kept me informed. The service was done in a timely manner was professional, courteous and kept me informed. The service was done in a timely manner More