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Ken Ganley Subaru Bedford
Bedford, OH
1,606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,606 reviews
June 30, 2020
My service advisor was great and professional...I am a little annoyed that the dent wizard process hasn’t been explained clearly to me When I called to make an appointment and I’m still waiting to get my little annoyed that the dent wizard process hasn’t been explained clearly to me When I called to make an appointment and I’m still waiting to get my door ding fixed. I now have to schedule another appointment just to get that taken care of. Also, I believe the hood of my Subaru Forrester was scratched up when they cleaned my car. There are light scratches on the hood in a circular motion that were not there before my visit. More
by JOHNJEROMEDUPREE
Verified CustomerEmployees Worked With
Christine?
June 30, 2020
All my needs were taken care of in a quick prompt manner. love the staff. I know it's not easy to take care of the general pubic but they pull it off. Cudos. to patience during these troubling times. Thanks love the staff. I know it's not easy to take care of the general pubic but they pull it off. Cudos. to patience during these troubling times. Thanks for your service More
by JOHN7859
Employees Worked With
JENNIFER LEEDS
June 30, 2020
friendly efficient service Gary made the experience easy and comfortable. He explained everything thoroughly. The car was clean and neat when delivered. Gary was super helpful a Gary made the experience easy and comfortable. He explained everything thoroughly. The car was clean and neat when delivered. Gary was super helpful and friendly. Thanks, Krina More
by KRINA1
Employees Worked With
GARY AXELBAND, Jeffrey Rosen
June 30, 2020
Easy to work with I started with email conversations. I then wet into the dealership and met AJ and he was a pleasure. Bryan in management was great as well. They wo I started with email conversations. I then wet into the dealership and met AJ and he was a pleasure. Bryan in management was great as well. They worked hard to put a deal together for us. We enjoyed all the employees we dealt with. Would recommend this dealership! More
by ANNIESTURGES
Employees Worked With
Andrew Cabot, Bryan Escott, James Drake
June 29, 2020
Good morning, I originally went in for an oil change. After an hour I was told that my water pump was leaking. Ganley said my water pump was under warrantee and they would replace it free of charge. Anot After an hour I was told that my water pump was leaking. Ganley said my water pump was under warrantee and they would replace it free of charge. Another hour later, I was also told that there was a recall on my car. Something about a catalytic converter bracket needing to be replaced. Then I was told that there were two nails in my left rear tire. The clerk said that she would order the tire and it would be at Ganley in a few hours. I would get a call that day or the next. That was on June 4th and it is June 29th. More
by SINNERZANDSAINTZ80
Employees Worked With
I dont know
June 29, 2020
Fantastic service by both your service technician Chris and the corporate customer service rep Maxie. I will tell you both of these individuals delivered first class service and are pillars for the Subaru and the corporate customer service rep Maxie. I will tell you both of these individuals delivered first class service and are pillars for the Subaru family to rally around. How many stars do you need, 10? I'd give 20 each for these two professionals. Make sure their superiors receive this feedback, these two are keepers! More
by CWALT86
Employees Worked With
Maxie, corporate customer service; 5 stars, Chris Wiley
June 29, 2020
Jenifer Leeds always takes great care of my needs! This dealership is always on time, efficient, courteous, doesn't gouge me on pricing or try to sell services I don't need. I always work with Jennife This dealership is always on time, efficient, courteous, doesn't gouge me on pricing or try to sell services I don't need. I always work with Jennifer Leeds, she is attentive and very considerate. More
by PLEEBOVE
Employees Worked With
LARRY BORO, JENNIFER LEEDS, Chris Wiley
June 29, 2020
All service representatives gave me a clear understanding of how long service would take and they were right on the dime on when the service will be completed. all safety guidelines were followed and felt s of how long service would take and they were right on the dime on when the service will be completed. all safety guidelines were followed and felt safe and comfortable More
by THORYK
Employees Worked With
JENNIFER LEEDS
June 29, 2020
Just a a quick 24K service check. As usual, the staff were friendly and efficient. I appreciate the efforts in the waiting area to keep everything clean and people socially distant. were friendly and efficient. I appreciate the efforts in the waiting area to keep everything clean and people socially distant. More
by FARKORNER
Employees Worked With
JENNIFER LEEDS
