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Ken Ganley Subaru Bedford
Bedford, OH
1,606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,606 reviews
June 26, 2020
Great customer service. Very good customer service on the purchase of a new Subaru Outback. Very responsive to questions and concerns. Worked hard to find the vehicle tha Very good customer service on the purchase of a new Subaru Outback. Very responsive to questions and concerns. Worked hard to find the vehicle that I wanted. More
by SSCHWARTZ10
Verified CustomerEmployees Worked With
JOE LONARDO, Jeffrey Rosen
June 26, 2020
Great car leasing experience!! Friendly staff. No pushy sales people !! I felt very comfortable . Manager Brian Gillum is amazing. Very professional and attentive to our needs. Paul is the best !! So down sales people !! I felt very comfortable . Manager Brian Gillum is amazing. Very professional and attentive to our needs. Paul is the best !! So down to earth, friendly and knows alot about the vehicles. He was very patient and answered all of my many questions. This is my 3rd Subaru lease. Happy to have jumped ship and join the Ganley family. I will definitely refer everyone to Brian Gillum and Paul every chance I get. I will definitely be back for my 4th Subaru !! Thank u.. More
by KMK2166
Employees Worked With
Brian Gillum, Paul Mezzacapo
June 26, 2020
I’m not sure. You quoted my daughter a price that was 1500% (yes, 1500%!) more for the exact same work right down the road from you. 1500% (yes, 1500%!) more for the exact same work right down the road from you. More
by C.HARDINL
Employees Worked With
I don’t remember people who aren’t memorable. Sorry. , Mike Bryson
June 21, 2020
Good Information on the service needed for my car. I received a phone call in a timely manner regarding the work needed to repair my car. The service person was good at explaining everything that was I received a phone call in a timely manner regarding the work needed to repair my car. The service person was good at explaining everything that was needed. More
by SPEIGK
Employees Worked With
I cannot remember the name of the service person.
June 20, 2020
Larry is great to work with. He is conscientious about providing the best and most affordable deal possible. He cares about his customers and follows up regularly. providing the best and most affordable deal possible. He cares about his customers and follows up regularly. More
by PAM4PROSPERITY
Employees Worked With
LARRY BORO, Jeffrey Rosen
June 19, 2020
Extended wait times for simple,services with appointments. Communication and customer service needs work! This isnt the first time this has happened. Unfortunately I will not be a returning cus appointments. Communication and customer service needs work! This isnt the first time this has happened. Unfortunately I will not be a returning customer. More
by LATASHA.WILLIAMS7
Employees Worked With
Alexis
June 19, 2020
very efficient, communicative and polite All agents were busy, when I arrived, But Tim Cusick took my keys right away and communicated with me, until he had finished with his paperwork and c All agents were busy, when I arrived, But Tim Cusick took my keys right away and communicated with me, until he had finished with his paperwork and could attend to mine. I had two special requests, to which he gave me specific solutions. He also alerted me that the next routine check-up would be a "biggie" at 50,000 mileage, a fair warning. I also appreciate that you return my car after a good rinse! More
by CNCACKER
Employees Worked With
TIM CUSICK
June 18, 2020
mixed My wife and I are Costco members. Ganley is an authorized vendor. We setup an appointment for June 5 and meet with Max Pipkin. We found that Max was k My wife and I are Costco members. Ganley is an authorized vendor. We setup an appointment for June 5 and meet with Max Pipkin. We found that Max was knowledgeable and enthusiastic. My wife found a Outback with a package of options that she liked, but in the wrong color. Max assured us that Ganley could secure that same car from a different dealer in White or Black my wife's preferred colors. Given that assurance we put down a $500 deposit, Max called us 6/10 to tell us that we could come and pickup our black car. On June 11 we met with Max at which time he gave my wife a copy of the Costco pricing. Since we already had the Costco pricing from previous I did not look at it. We then went to finance and completed the paper work to purchase the car. Next Max went over the general operations of the car. We then drove home. At home I went over the car and started noticing the some the things we expected weren't there. I investigated further by looking at the window sticker. This was not what we were expecting. We were not told that the options were not the same. That put a damper on the experience. We were charged the correct Costco price. We have had the car about a week and we like it. More
by TBAYNES
Employees Worked With
Jeffrey Rosen, Max Pipkin
June 17, 2020
Good and bad Requested 30k mile service. Was aware of the sunroof recall fix. The person who scheduled my appt. (unknown male person), told me about another reca Requested 30k mile service. Was aware of the sunroof recall fix. The person who scheduled my appt. (unknown male person), told me about another recall. This one for the catalytic converter which will take 2 hours. I indicated that I could not drop off and would have to wait. When I arrived Mike Murphy explained that that recall required leaving the car for ALL day. I did not have a ride in order to do that. I will have to return and drive 40 minutes each way again. Could all have been performed in one trip and exposure to the virus. Not pleased with the person scheduling over the phone. Very pleased with Mike Murphy. More
by TBW650
Employees Worked With
Mike murphy
