Ken Ganley Subaru Bedford

Two out of three. Brought a car in with three issues. Two were addressed and one was not fixed properly. We will try and get it right next time. Brought a car in with three issues. Two were addressed and one was not fixed properly. We will try and get it right next time. More

Calling to make an appointment for service was easy. Trying to get a hold of the service manager I was dealing with, Tim, was very difficult. Dropping off the car for the service appointment was easy. W Trying to get a hold of the service manager I was dealing with, Tim, was very difficult. Dropping off the car for the service appointment was easy. Wasn't given regular updates on the progress of the cars service. And picking up the car when the service was finished was met with attitude from a woman behind the service desk. She was rude and aggressive towards my wife and I. She took the form I received from Tim when we both looked over the rental car he gave me. Then she went out to look over the car when I was turning it back in and saw the the dent in the right fender which was marked down on the paper but then accused me of putting the dent there myself even though it was marked down as previously having a dent on that right fender on the paper. I would question going back there for any further servicing because of this event. More

Came in for oil change Received oil change but didn't get car wash. I'm not sure if they have discontinued it. I don't need additional words to meet the word quota. Received oil change but didn't get car wash. I'm not sure if they have discontinued it. I don't need additional words to meet the word quota. More

Mike turned a very big and scary situation in my life into a fun experience. He is such an amazing salesman. The little stuff he does to make sure you’re comfortable while making an important decision. I into a fun experience. He is such an amazing salesman. The little stuff he does to make sure you’re comfortable while making an important decision. I love my subaru and I will suggest him to all of my friends! More

Very disappointed in the lack of communication. Was suppose to be done in 3-4 hours ended up being 4 days with no rental car. suppose to be done in 3-4 hours ended up being 4 days with no rental car. More

Sales (Gary A) was very good to work with. Mr. Rosen was very nice as well. It was Sunday so the Service dept wasn't open. What wasn't pleasant was my half hour with the finance guy. My loan was approved b very nice as well. It was Sunday so the Service dept wasn't open. What wasn't pleasant was my half hour with the finance guy. My loan was approved before i got there. I should of signed 6 or 8 pages and been done and onto getting to the delivery of my new vehicle. I would have even stomached 10 minutes to hear about his add ons, but it went much longer. Multiple "no's", and a little insult telling me i was in the gray area of needing gap insurance. I put $5k down for a $27k vehicle at 0% and had already told him my intention to pay the car off w/in 18 months multiple times. By the time he was done I was reconsidering not buying a Subaru and that I hadn't negotiated a good price (used Costco's program) because all the extended warranties he was hawking pointed to a car that would implode if i drove it, or made it past the 3 yr standard warranty. I had just surrendered my '07 Honda with 267k miles to the scrap yard after it was totalled by a distracted driver. I was longing for my old reliable, long paid off Fit by this time. I get it, its how they make profit but don't lie that you are doing a survey asking me questions about my driving and how long i intend to keep the car, etc...when in fact its just to feed him what crap to try and sell me. I worked in market research don't give legitimate research a bad name. So far i like the car, but hope not to be in the market for a new vehicle for another 13 years. More

Highly Satisfied Jennifer Leeds took good care of my service visit yesterday getting my Legacy serviced in record quick time. I also work through her on my service vis Jennifer Leeds took good care of my service visit yesterday getting my Legacy serviced in record quick time. I also work through her on my service visits and she always handles my service visits professionally and friendly. Maurice Adams More

We’ve been loyal customers to Ganley and Mike since 2013. They’ve always treated us well, and Mike just keeps working hard for us. He understands the value of a good relationship in sustaining business, that They’ve always treated us well, and Mike just keeps working hard for us. He understands the value of a good relationship in sustaining business, that is beneficial to both the business and customer,. And he does it with his own unique flair More

Helpful Everyone was really helpful, they went out of their way time and time again to make sure I was well taken care of. Thank you!!!!! Everyone was really helpful, they went out of their way time and time again to make sure I was well taken care of. Thank you!!!!! More

air conditioning repair I dealt with joe e. and he did an exceptional job. explained everything, got my forester fixed, and helped me deal with Subaru of America for some cus I dealt with joe e. and he did an exceptional job. explained everything, got my forester fixed, and helped me deal with Subaru of America for some customer support. great overall experience. More