Ken Ganley Subaru Bedford

Greatest Car Buying Experience Ever I was referred to Mike by someone else in the industry who swore to me I would have a great experience with him. Well, they weren’t wrong. Mike Bryson I was referred to Mike by someone else in the industry who swore to me I would have a great experience with him. Well, they weren’t wrong. Mike Bryson went above and beyond in making sure my car buying experience was as painless and low-pressure as possible. He answered all my questions in a timely fashion and helped me overcome my indecisiveness with my decision (personal problem with big purchases) to where I felt confident I was making the right choice. He’s friendly, and warm-natured and just overall a great rep to work with, and would recommend him to any of my friends or family. So Mike, thank you for the 2020 Forrester and I hope you and everyone there stay safe! Thanks again! More

Subaru Outback I didn't realize how spoiled I was with my Hyundai Santa Fe Sport. And I believed that when I asked that everything possible be included on the Outbac I didn't realize how spoiled I was with my Hyundai Santa Fe Sport. And I believed that when I asked that everything possible be included on the Outback, I didn't think to ask about a front camera, ventilated seats, etc. But I stated this in a previous survey. I will survive this. The so-called "handsfree" tailgate is a joke! If my hands are full, how can i possibly wave the fob under the handle of the trunk lid? There is nothing Hands-free about that. When I get groceries, I have to turn the engine off in my car in order to lift the power-gate for the person putting the groceries in my trunk. I have to use the fob because there is no button in the car to open the trunk. Very inconvenient. And to have to turn off the engine is just not acceptable. I only wish I had noticed this before we leased. I am now having trouble with the voice command in navigation. it keep wanting to send me to Indiana, Texas, North Carolina....etc. when i am distinctly saying Chagrin Falls, OHIO, or Willoughby, OHIO. So very frustrating when I cannot just type in the location I want when the voice doesn't understand me. I now understand that the salesman was doing his best to give me what I wanted, and that my husband thought we really needed the Turbo-charged engine as that is what we had before. I only wish that it had been explained to me that we needed to lease the Touring car instead of the Limited XT. Unfortunately the pandemic hit when we picked up the car, so I didn't get the training with my salesman. Maybe there is something he can help me with at some point when all this is over. More

New car Had a great experience with AJ. The whole process was very easy for the purchase of a new car. I would definitely recommend this dealership to other Had a great experience with AJ. The whole process was very easy for the purchase of a new car. I would definitely recommend this dealership to others. More

They/“Jennifer” did a great job of taking care of both me and my vehicle in a very professional and timely fashion. Well pleased, thanks. and my vehicle in a very professional and timely fashion. Well pleased, thanks. More

Always meet or exceed my expectations I usually show up for routine maintenance before opening and without an appointment. Whenever the work [scheduled or unscheduled] is expected to exte I usually show up for routine maintenance before opening and without an appointment. Whenever the work [scheduled or unscheduled] is expected to extend into the afternoon I am provided a loaner vehicle without charge. All Ganley personnel are courteous and responsive to my questions and needs. Whenever anyone inquires how I like my Subaru I respond with a 5 Star + rating of both the vehicle and Ganley. Thanx being there for me these last 8 years More

Professional, courteous, helpful Gary listened to what I was looking for and introduced me to a car I knew nothing about. He was very knowledgeable, took his time with me as I compare Gary listened to what I was looking for and introduced me to a car I knew nothing about. He was very knowledgeable, took his time with me as I compared different cars, and really helped me make the best decision. Bryan made me feel comfortable even before I showed up for my appointment; he called me to confirm my appointment and we spoke about a few things. The interest that both Gary and Bryan portrayed was part of the reason I bought the car from Ganley Subaru/Bedford. There was also a woman I worked with who helped me when I picked up the car; she walked me through signing the papers and setting up the extended warranty. I can't remember her name but she too was very helpful and went out of her way to try to get the extended warranty affordable for me. More

Needed an oil change and as always the service dept. went above and beyond. They rotate the tires,check tire pressure and a car wash above and beyond. They rotate the tires,check tire pressure and a car wash More

Ganley Subaru of Bedford provided both excellent and quality service which lead to a great experience!! They really made me feel confident And happy in my purchase!! quality service which lead to a great experience!! They really made me feel confident And happy in my purchase!! More

Routine Service The service was fine. A little too much upselling though - trying to sell me services that they've done recently just to get a few of those $40-$50 tr The service was fine. A little too much upselling though - trying to sell me services that they've done recently just to get a few of those $40-$50 transactions. At least look at my service history before trying to sell me an air filter or fluid flush you did a few months ago. More

Purchase of a 2020 Subaru Forester Larry and Josh were an excellent team and met all of our expectations and more. Very friendly and thorough with familiarizing me with my new vehicle ( Larry and Josh were an excellent team and met all of our expectations and more. Very friendly and thorough with familiarizing me with my new vehicle (which I love). The purchase and delivery process went smooth as silk and in a very expedient time frame. I would recommend them both to anyone looking to purchase a Subaru! More