Ken Ganley Toyota Pittsburgh

Josh always provides excellent customer service when I am there. He listens to my concerns and addresses them, and remembers past encounters. It feels like he really tries to know his customers and make sure there. He listens to my concerns and addresses them, and remembers past encounters. It feels like he really tries to know his customers and make sure that they have a good experience. Always very respectful and professional! Thanks, Josh! More

Jake and the staff at Ganley Toyota made my truck buying experience enjoyable. No pressure put on me to buy and they answered any questions I had even after the sale! experience enjoyable. No pressure put on me to buy and they answered any questions I had even after the sale! More

Dan did an excellent job getting me into the truck I came in to see. The rest of the team was great also. The purchasing experience was very pleasant and did not take much time. I would highly recommend in to see. The rest of the team was great also. The purchasing experience was very pleasant and did not take much time. I would highly recommend this dealership! More

I came in for an oil change at 8:30. They met me outside to get me in the door which was great. I thought awesome I'll be in and out quickly today. 2 hours later my car still was not don They met me outside to get me in the door which was great. I thought awesome I'll be in and out quickly today. 2 hours later my car still was not done. They came out to tell me I needed new air filters, which I responded I will have my husband or dad change for me. A half hour later my car was finally ready. A simple oil change SHOULD NOT take 2.5 hours. Also, my Rav 4 has been getting water in the door and not draining. They ordered the parts and told me it's only covered for 36,000 miles so I need to get back right away before the 36,000 miles is up. I explained I'm leaving for vacation that day and it would be pushing it. He said he would check to see if it'll still be covered. If I told you about the problem before the 36,000 miles, it should not be my fault that you need to wait on the part to come in. I live 40 min from the dealership alone plus I have to work over a half away away everyday. This was not the worst part. I got in my car and starting driving home and it did not feel right. It sounded very loud and my car is usually quiet. I get home and call to inform them because again I'm getting ready to go on a trip. I popped my hood when I got home and the air filter box was never snapped into place causing my car issues. Luckily I got to FaceTime with customer service and a tech for them to explain how to fix this issue. I FIXED THE PROBLEM MYSELF WHICH IS PATHETIC. I am very very upset. This should be a huge concern to management. THIS IS A DEALERSHIP, WHO SPENT 2+ HOURS WITH MY VEHICLE. I KNOW ACCIDENTS HAPPEN, BUT I HAVE NEVER HAD THIS HAPPEN WHEN GOING TO THE JIFFY LUBE WHICH ONLY TAKES A HALF HOUR. If this happened to someone else, they may not have thought to check things out. This could've have damage in my 2022 vehicle. I am HIGHLY DISAPPOINTED with the service provided. I wish I did not have to keep coming back for oil changes to this location, but I have to because I paid for the service within my plan. Also, I am still waiting to hear back from the service department about my part arriving for my car door. He was supposed to call me back yet never did. I had called a week ago when I got back and he said it will be taken care of and apologized for not calling me to let me know. ONE AND A HALF WEEKS LATER AND I STILL HAVE NOT HEARD BACK. VERY UNPROFESSIONAL AND I AM VERY DISAPPOINTED. More

Staff was friendly and professional. The process of buying my car was easy and straightforward. I just wish there had been more selection of cars on the lot. The process of buying my car was easy and straightforward. I just wish there had been more selection of cars on the lot. More

The establishment is pleasant, and the staff is accommodating. My experiences have been delightful. This is my first time purchasing a vehicle. accommodating. My experiences have been delightful. This is my first time purchasing a vehicle. More

I waited a little longer than I had expected, but it was my first service visit. I really didn't know how long it would take anyway. I really appreciated the free car wash. my first service visit. I really didn't know how long it would take anyway. I really appreciated the free car wash. More

Called dealership regarding potential Service Bulletin issue, scheduled service and the issue was resolved! Friendly, professional, respectful and on time! I would highly recommend! issue, scheduled service and the issue was resolved! Friendly, professional, respectful and on time! I would highly recommend! More

The service was excellent, got me in, did the assessment, and recommended a few items and got me out. My only reason for a 4 verses 5 stars is that I think I should have gotten an approximate price on the re and recommended a few items and got me out. My only reason for a 4 verses 5 stars is that I think I should have gotten an approximate price on the recommended repairs to help me make my decision. More

donfig47 We had been looking for a used hybrid and found one on the intenet. We called to see if it was still available at Ken Ganley Toyota Pittsburgh. We called and set up an appointment with a gent found one on the intenet. We called to see if it was still available at Ken Ganley Toyota Pittsburgh. We called and set up an appointment with a gentleman named Scott to see it. We drove an hour away to see it. Well, it was well worth the trip. Our salesman Scott Masters was one of the most pleasant and easy-going salesmen we have ever dealt with. Believe me we have delt with plenty in our 54 years together! He made sure we were satisfied with the way the car drove and all the options it had. Next, he introduced us John Mesko who handled all the paperwork, Again, personable and knowledgeable (great guy), We were in and out of the finance part in under a half hour. Of all the cars we've bought (new & used) this was the most pleasant and the easiest we've ever experienced. I would recommend Ken Ganley Toyota to friends and family! More