Ken Ganley Toyota Pittsburgh

Everything is good ,good customer service . nice talk with custumer I m happy I like nice talk with custumer I m happy I like More

Everyone was very friendly, patient, and polite. Answered any questions I had and made the decisions and process easy for me. Answered any questions I had and made the decisions and process easy for me. More

It was a quick easy transition Dan was super helpful and we are very happy with our purchase highly recommend Toyota as you’re choice we are very happy with our purchase highly recommend Toyota as you’re choice More

Danilo was great to work with- he really listened to what I wanted in a new vehicle. I wanted in a new vehicle. More

I recently discovered an oil leak on my 2020 Tacoma. I told the service adviser about it when I pulled in. I waited for my oil change and tire rotation. I was then told by my service advisor that its on I told the service adviser about it when I pulled in. I waited for my oil change and tire rotation. I was then told by my service advisor that its only “seepage” and they cannot fix it under warranty. He told me that is their “policy”. I was told the oil has to be “gushing” in order for them to repair it under warranty. My truck has just under 47,000 miles. This is the most ridiculous thing I have ever heard. I will not be coming back to this dealer and this might be the last Toyota I purchase. More

Positives: Communication: Excellent Vehicle drop-off and pick-up process: Excellent Handling of auto-fixing recall issues: Excellent Addressing the specific issue for which the vehicle was brought to and pick-up process: Excellent Handling of auto-fixing recall issues: Excellent Addressing the specific issue for which the vehicle was brought to the service center: Not satisfactory. Over the past decade, I've noticed a decline in the quality and effectiveness of technicians at dealerships, and unfortunately, my recent experience aligns with this trend. I brought my new truck, which has less than 3,000 miles on it, to the dealership due to a noise issue specific to the headliner near the windshield. This noise, located above my head on the left front side, occurs when driving over rough terrain and is quite bothersome to me as the vehicle owner. During the technician's evaluation, the focus seemed to be on dashboard-related issues, despite my explicit mention of the headliner noise. The technician highlighted various unrelated items, such as a cell phone holder inside a vent, my firefighter leather shield near the windshield, and a sunglasses holder, none of which, upon removal, resolved the noise issue. Prior to returning the truck to the dealership, I had already removed these items from the vehicle, eliminating them as potential causes. While I understand that identifying such a specific complaint can be challenging, it's disappointing that the technician failed to address the actual target area mentioned in the video evaluation. Moreover, attributing the issue to my personal items, despite my efforts to rule them out beforehand, only added to the frustration of the situation. More

Great experience. Service was completed in a timely manner, and I was kept informed throughout the process. Service was completed in a timely manner, and I was kept informed throughout the process. More

Car is nice several weeks after buying, they gave us a good deal on it also. good deal on it also. More

Great service this is 3rd car we bought here, very satisfied with our Toyota highlanders satisfied with our Toyota highlanders More

Wonderful dealership to do business with, a call to Lisa and she got me in for my oil change and she got me in for my oil change More