Ken Ganley Toyota Pittsburgh - Service Center

Communication was great , vehicle was treated well , cleanly, everything was done that I asked and then some … cleanly, everything was done that I asked and then some … More

Took 90 minutes to do a scheduled tire rotation. Then I paid $80 for a tire patch and it was not patched. My guess is the tire rotation made the leak "disappear" from the tire location I stated was Then I paid $80 for a tire patch and it was not patched. My guess is the tire rotation made the leak "disappear" from the tire location I stated was the problem. More

Jeff was an outstanding service manager! He was kind, deliberate in his explanations, and caring in meeting all my needs. It was a great and expeditious service call! He was kind, deliberate in his explanations, and caring in meeting all my needs. It was a great and expeditious service call! More

I’ve been coming to Ken Ganley Toyota Pittsburgh for a while and have generally had good experiences, but my recent visit left me disappointed. A few weeks ago, I brought in my 2024 Toyota RAV4 for a stat while and have generally had good experiences, but my recent visit left me disappointed. A few weeks ago, I brought in my 2024 Toyota RAV4 for a state inspection. The process was smooth — I was told I only needed one tag, wasn’t charged, and was in and out in about 40 minutes. However, when I returned for a state inspection on my 2025 Toyota Grand Highlander (with only 3.5K miles), the experience was quite different. I was told the process would be quick, but it ended up taking over an hour. Once everything was done, I was told I needed two tags and was charged over $100. The discrepancy in both time and cost between the two visits — at the same dealership and for vehicles from the same brand — is confusing and frustrating. I even mentioned at the start that I had a doctor’s appointment scheduled (which had taken 2 months to get), and asked if I should come another time if it would take too long. I was assured it would be quick, but I ended up missing the appointment and now have to wait until mid-July for the next available slot. I’ve appreciated Ken Ganley’s service in the past, but this experience did not meet expectations. I hope the dealership can work toward more consistency and clearer communication in the future. More

Had a great experience and I'm happy with my newest purchase. Would highly recommend! purchase. Would highly recommend! More

Very kind employees. Answers all questions to my satisfaction. Wish the wait time was not so long. Answers all questions to my satisfaction. Wish the wait time was not so long. More

Steve was friendly and explained the process. He tried to add the oil change package for a cost savings. My car was done in the requested time. He tried to add the oil change package for a cost savings. My car was done in the requested time. More

I have been very satisfied with the dealership over the years. The staff has always been very helpful and professional. years. The staff has always been very helpful and professional. More

Josh explained everything that they were doing to my car and he was exceptionally knowledgeable. I felt very comfortable doing business with him and would definitely feel comfortable working with him again. and he was exceptionally knowledgeable. I felt very comfortable doing business with him and would definitely feel comfortable working with him again. He’s a pleasant man and trusted him, which was most important to me. More

Steve called me immediately regarding my issue. He had an estimated cost for the part when he called and was prepared to order the part right then and there. He contacted me the following day and He had an estimated cost for the part when he called and was prepared to order the part right then and there. He contacted me the following day and had already received the part and was prepared to schedule me that same day for an appt to have my car repaired. I scheduled and was greeted by Steve. He was pleasant and professional. He kept me in the loop the entire time. He even realized my inspection was just about up and they were able to inspect it while I was there. Wonderful service department! Great employees! Just another reason I purchase and will continue to purchase my vehicles there. More