Ken Ganley Toyota Pittsburgh - Service Center

My last service visit was completely unacceptable. I had previously purchased a five oil change service plan. This last service visit was to get an oil change and use the last of my five purchased I had previously purchased a five oil change service plan. This last service visit was to get an oil change and use the last of my five purchased oil changes. You can imagine my surprise when I got home. And looked at my receipt. The service associate had charged me for an oil change. As well as charged me for an additional five oil change service plan. Not to mention at this latest oil change. I did not receive a multi point inspection or inspection report. Which I have received on every single oil change I have ever obtained at this location. I had also requested that my alignment be checked out. I was under the impression that just checking the alignment did not incur a charge. The service associate charged me for a full alignment. Yet told me that the alignment was fine and did not require any additional work. What was interesting about that. I have since discovered that after my visit, my tires are now out of balance. I got up to 60 miles an hour, and my steering wheel started shaking radically. Which was not happening prior to this last service visit So after this service visit. I definitively received my vehicle back in worse condition than I left it. I am not happy. More

Was easy to schedule an appointment and quick to get in. They do a nice job. They do a nice job. More

Excellent service, friendly and professional. Steve Sylvis helped me get my insurance card from Progressive, since the one I had was expired and he made me a copy for my car as well. Steve also Steve Sylvis helped me get my insurance card from Progressive, since the one I had was expired and he made me a copy for my car as well. Steve also fixed my keyfob that was not responding and put a new battery in it at no charge. Steve had my car inspected, oil change, tire rotation and washed my car all within a reasonable time. Thank you Steve. I love Ken Ganley Toyota BEST service all the time. More

I really like this dealership the service department is fantastic. The guys that work there seem to enjoy their jobs. fantastic. The guys that work there seem to enjoy their jobs. More

You are dealing with professionals,who can possibly not feel good?...A constant focus that ensures the proper functioning of your vehicle!... feel good?...A constant focus that ensures the proper functioning of your vehicle!... More

Very nice salesman, Ian McCloud. However, the rest of the sales team lacked women in leadership roles! However, the rest of the sales team lacked women in leadership roles! More

Great experience with Josh and service department. Excellent communication and work was completed quickly. Loaner car was ready to go when I arrived. Would Deff recommend. Excellent communication and work was completed quickly. Loaner car was ready to go when I arrived. Would Deff recommend. More

Setting up the appointment was easy. Staff was excellent. Mechanics figured out the issue quickly and the repair was very quick as well. Will happily continue taking my truck to Ken Ganl Staff was excellent. Mechanics figured out the issue quickly and the repair was very quick as well. Will happily continue taking my truck to Ken Ganley! More

A appointment was quickly scheduled. Had great service with a reasonable wait time. Pleasant atmosphere. Love Toyota. Had great service with a reasonable wait time. Pleasant atmosphere. Love Toyota. More

The dealer always meets or exceeds my expectations. Josh was eager to help me and explained everything involving the service to be performed on my vehicle Josh was eager to help me and explained everything involving the service to be performed on my vehicle More