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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
876 Reviews

876 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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January 09, 2024

Very courteous, prompt, efficient and I loved the real time updates. Waiting stress was also comfortable and clean and spacey. More

by JDEMARCO13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Toyota Pittsburgh to be a positive one. Please don't hesitate to reach out if you need anything else.

January 04, 2024

I guess everything was all right I just feel it. You guys beat us up on selling us windshield wipers for our truck that didn't need it very upset with your service manager. More

by stokesms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Ken Ganley Toyota Pittsburgh responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

January 02, 2024

We were able to get a last minute inspection appointment which was must appreciated. The tech was told that oil maintence was also needed and he assured us he would take care of that as well. Upon completio More

by DMAC737
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sylvis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jan 04, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 31, 2023

A very pleasant experience for an evaluation. Service rep Jeff and everyone very courteous and professional. Treated me with respect and never got a bad opinion for the problem which was very min More

by WEISOWLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Petrick and boss on 12/28@9am
Jan 01, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Toyota Pittsburgh. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2023

I will never go back to Ganley Toyota. The service department is awful. Nick Marshall the salesman is the only decent person there. More

by SUPACASE17
Recommend Dealer
No
Employees Worked With
Robert Killmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff , in service. 6 stars.
Jan 01, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 30, 2023

Needed a service on my tacoma they fit me in the next day. Service was flawless from the phone call to make the appointment all the way through the service. More

by AARON508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 31, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Aaron and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

December 30, 2023

I was suprised , they did not wash the car after service . I got 3 safety recall . Did not complete one of them . More

by SENOL.OLCAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 29, 2023

Good, quick service. Overall it is a good place to service your vehicle, which is why I keep coming back More

by kurtbopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2023 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Kurt, for choosing Ken Ganley Toyota Pittsburgh!

December 29, 2023

From the first time I went to look at a potential car to buy, to buying the car and now routine maintenance, every person we have interacted with has been friendly and professional. I said recently to my hu More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
Dec 29, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Ashley, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

December 29, 2023

Very nice dealership very clean, they provide very good service work with you and get the job done More

by DEBO2956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Slade Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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