Ken Ganley Toyota Pittsburgh - Service Center

On Oct 28, 2023, around 8:45am my 2017 Toyota Highlander was towed to the Ken Ganley, Pittsburgh PA dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not was towed to the Ken Ganley, Pittsburgh PA dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not see my car. After waiting for about three hours, the service provider informed me I needed a new water pump and it would take three days. On Thursday November 2, I arrived to pick up the car and saw that the rear passenger side had a considerable amount of damage. On the multipoint inspection form for when the car arrives, there was no note of the damage. When I brought up the damage, Robert Killmeyer, Parts and Service Director, informed me that the car was towed there with the damage and that it was noted on the multipoint inspection form. This was noted on the form four days after the arrival of my vehicle. More

Josh went above and beyond for my oil change. There was a discrepancy with the coupon I was planning on using. Josh stepped up and compensated me in full to take car of the problem. If you’re goi There was a discrepancy with the coupon I was planning on using. Josh stepped up and compensated me in full to take car of the problem. If you’re going to Ganley, ask for Josh!!! More

I called to have a problem diagnosed and get an inspection done. They had my car 2.5 hours. Told me they ran out of time to do the diagnosis. Which was needed to pass the inspection. Which I told t inspection done. They had my car 2.5 hours. Told me they ran out of time to do the diagnosis. Which was needed to pass the inspection. Which I told them on the phone while making the appointment. So I had to pay for a failed test. They were careless and I won't be returning. Now I gotta find someone to fix my car last minute because I would never trust them to do a good job if they can't show a decent amount of consideration. More

Steve in service is great had me in and out in a timely manor and explained the work thoroughly. I stopped to talk to my salesmen Scott who answered some questions I had about a car for our daughter , whic manor and explained the work thoroughly. I stopped to talk to my salesmen Scott who answered some questions I had about a car for our daughter , which I’m glad because he helped us figure out what would be best for her. More

The first time they looked at the vehicle to for repair it. I was told that it had to be painted, However, we had to wait for a loaner car to be available. Then we had to make a trip to drop off our car to it. I was told that it had to be painted, However, we had to wait for a loaner car to be available. Then we had to make a trip to drop off our car to be painted and then pick up a loaner car. I called the service department on the following Friday because I was told that it would probably be done by Lisa. She was not there that day so I spoke to a young gentleman. I asked if the car was done and was told that it was done. I asked if I could pick up the car on Saturday and was told that was fine. We went to pick up the car and it was not done so we had to make a special trip to pick up the car. I did not think that she was friendly at any time I had to deal with her. Obviously the service department is disorganized and no one seems to know what is going on but pretend that they do. I got the feeling that no one cared either. The paint job is a shade lighter and the shine is off compared to the rest of the vehicle. Did they forget the clear coat afterwards. They also got grey paint on the license plate protector so I replay it. That is not a problem but having to make unnecessary extra trips back and forth was. More

Always get the best service. My car is fixed right the first time. I definitely recommend Ganley My car is fixed right the first time. I definitely recommend Ganley More

Service was excellent. Customer support and communications were great. I would recommend Ken Ganley to my friends and family. Customer support and communications were great. I would recommend Ken Ganley to my friends and family. More

Terrible. I arrived early for a state inspection and a tire rotation and oil change took over three hours arm. I was not informed too much about anything. Tha I arrived early for a state inspection and a tire rotation and oil change took over three hours arm. I was not informed too much about anything. Thank you. More

I have used dealership and service center for years. I have always been happy with them. I have always been happy with them. More

Very responsive and direct with communication. I appreciate the professional atmosphere and helpful staff people. I appreciate the professional atmosphere and helpful staff people. More