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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
876 Reviews

876 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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September 28, 2023

It where i purchased my toyota tundra truck dealership was nice i feel truck was over priced More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2023

Good quality, but they opt for expensive routes. Been here twice for service. Once they wanted to replace my entire exhaust pipe for a 2011 Prius with some condensation at a flange. I think they More

by CDHIGGINS97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the name
Sep 21, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 14, 2023

Great Services, very friendly, and knowledgably. Was even able to work in the wait room. More

by DRAGOON_K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you so much for your positive comments about Ken Ganley Toyota Pittsburgh! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2023

The staff is the best. Everyone is through and helpful. Everyone is knowledgeable and explains everything. More

by CBUFFKIN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are so happy to read such a great review about Ken Ganley Toyota Pittsburgh! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 12, 2023

The waiting room was very nice but the airflow could be improved maybe with ceiling fans. More

by CAMPBELL168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback regarding the ceiling fans and the kind words for our service department! We look forward to sharing your suggestions with them and don't hesitate to let us know if we can be of further assistance.

September 09, 2023

Only issue I had was I waited for 3 1/2 hours for my tire change and alignment to be done. Waited and waited with our anyone coming out to tell me that there was a line for the alignment. It was just nerve r More

by WHAT_BOUT_BOB3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Ken Ganley Toyota Pittsburgh responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 08, 2023

Service department is outstanding and very helpful and I appreciate their help for service needed More

by SABLEHRCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing about your experience with Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

Sep 11, 2023 -

SABLEHRCH responded

Good service

September 01, 2023

steve was great in service john was great in finance and scott was great in sales. highly recommend these guys and this company.made purchasing a new truck a great experience. keep up good work guys More

by PENNDEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Steve, John, and Scott. Please don't hesitate to let us know if we can be of further assistance.

Sep 05, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi Penndex, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 26, 2023

My service (new timing belt, water pump, fan belts) went well and was completed in a timely manner. Josh kept me up to date with the status of the repair. The service technician returned my vehicle clean More

by RLEASURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for Josh and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Aug 29, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2023

I was conned out of over $100. I was due to have my oil replaced last February but was talked into waiting an extra 6 months because I had put so few miles since my prior oil chan More

by TJCANCILLA
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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