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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
901 Reviews
Call Service Center (412) 469-3000

901 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

Sort by
July 09, 2023

Outstanding service. Justin, GM, and Josh in service dept. go out of their way always to please their customers. More

by wfhuber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to hear that Josh and Justin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 08, 2023

Took 2 times to fix the problem, upset I had to bring it back twice More

by PLINDSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 22, 2023

Lisa is very good at her job. Love coming to her Work done quickly and can’t complain More

by SUSAN.KUKULKA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2023 -

Ken Ganley Toyota Pittsburgh responded

Susan, Thank you for your very kind review. Lisa and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

June 22, 2023

Work needed was performed in a reasonable amount of time. As vehicle was purchased at the dealership, inspection was no charge. More

by ZIGGIWANNA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jun 26, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 22, 2023

Nice dealership take bot my vehicles there great dealership nice waiting area friendly employees close to home More

by alvin_mucci
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Alvin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as one of our valued customers for many more years to come!

Jun 26, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you so much for your positive comments about Ken Ganley Toyota Pittsburgh! If you have any further questions, please give us a call. We're always happy to help!

June 21, 2023

Bob is a very good listener and is just as his job title says…he is a good service oriented service manager. More

by PK3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (not sure of last name) - service department - 4*
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Jun 22, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad Bob, Jeff, and our service team was able to help, and we hope to see you again!

Jun 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

June 16, 2023

My service is usually very good but yesterday I was told the problem with my key fob was resolved. After I left the dealership I discovered that it was still not working correctly. More

by Donna Barnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Ken Ganley Toyota Pittsburgh responded

Donna, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns.

June 14, 2023

Excellent dealership with very efficient service department. Very pleasant and professional personnel. They do all they can to be helpful. I would recommend this dealership to anyone. More

by NINAHUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Pestino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Nina, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

June 10, 2023

Excellent service, Josh was amazing from beginning to finish! Top notch service from a top notch guy! More

by Adams2236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that Josh had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Toyota Pittsburgh to be a positive one. Please don't hesitate to reach out if you need anything else.

June 10, 2023

Dealership was great to work with and Josh was very thorough in his communication and the work was fantastic on my vehicle. I'll definitely be back More

by Pirates10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with Josh and the team. We're glad to hear we delivered such a great experience!

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