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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
888 Reviews

888 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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March 19, 2023

Great place to do business, I’m always treated well! Every employee has great knowledge of this dearlership. More

by SP4DPS
Recommend Dealer
Yes
Employees Worked With
Joe Brooks
Mar 19, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 18, 2023

Did not figure out the problem of shaking truck and did not top up the oil though I requested them to do it. More

by NPHALANX.MONARATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Someone from our staff will be reaching out to you in the very near future.

March 17, 2023

All staff were goo, excellent customer service. excellent work done by mechanic. I am highly satisfied with all those. More

by TIKA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 12, 2023

The Service was good but I was disappointed that my car was not rinsed off. More

by MICKLOSTEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear that you didn't have a five-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 09, 2023

Courtesy and quality of work is appreciated. Parts dept was very helpful and called as soon as parts arrived More

by DANBYRON0322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get his name
Mar 09, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Toyota Pittsburgh to be a positive one. Please don't hesitate to reach out if you need anything else.

March 03, 2023

Every one from sales person to service are so nice and friendly. They are willing to answer any and all questions. Gary is nice to deal with. More

by NZLINDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

February 26, 2023

I had a $25 coupon I received for Christmas, but the person rung up the order with a 15% coupon (which was less) and would t change it. 😕 More

by LWITHUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 25, 2023

Easy to schedule an appointment; need to have prices explained ahead of time for services More

by AMANDA91ANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Amanda! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as a valued customer for many years to come!

Feb 28, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2023

Jeff and Robert were fantastic! They were pleasant and made the process easy and quick. They communicated with me often about my car and I got it back very quickly More

by E.BALDAUF2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you so much for your positive comments about Ken Ganley Toyota Pittsburgh! If you have any further questions, please give us a call. We're always happy to help!

February 23, 2023

Sat n there 2 hours just 2 get my other sticker needed no work done More

by KELLYOAKS46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff petrick
Feb 27, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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