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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
888 Reviews

888 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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January 02, 2023

Service was good, but thought that it could have been quicker. Waited an hour for an oil change. More

by EKH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

January 01, 2023

Fast and speedy service steve was pleasant as usual and great to deal with him More

by jbbeatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Steve here at Ken Ganley Toyota Pittsburgh.

Jan 03, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

December 31, 2022

Great service Steve is the best. Very easy to get in for an appointment. Very nice people . More

by MEGFINK117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Ken Ganley Toyota Pittsburgh responded

Meg, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve met your expectations. Thank you for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as a valued customer for many years to come!

Jan 03, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

December 30, 2022

Salesman is nice and worked with me on the phone. All of my requests were met. More

by THOMASAIR
Recommend Dealer
Yes
Employees Worked With
Doug Hirsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jan 02, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Toyota Pittsburgh. If you have any further questions, please give us a call. We're always happy to help!

December 30, 2022

Very good ,excellent,fantastic, friendly. This dealership is they have very good cars and also good people. More

by KPAWWAH93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as one of our valued customers for many more years to come!

Jan 02, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2022

Although the new wheel and tire were properly installed, the service person did not check the inflation of the other tires, and all four are below the proper air-pressure levels. More

by MICHAEL@MICHAELRECTENWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Ken Ganley Toyota Pittsburgh responded

Hello, Michael. Thank you for this feedback about the low tire inflation. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around.

December 28, 2022

The wait for an inspection was over three hours. When I checked in they told me less than 1 hour so I said I would wait onsite. I live close by, I could have just dropped my vehicle off if they wet More

by matlissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Bruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Ken Ganley Toyota Pittsburgh responded

Matlissa, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

December 28, 2022

Quick and polite service I was waited on immediately everything was done efficiently and the drop off box worked well for me More

by JWLITTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 23, 2022

Your service department is the worst service departmentthatI ever dealt with. I use to work for an GMC, and Mercedes Benz dealerships before joining the USAF. Never have I told a customer Tough More

by Chip.cluley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2022 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 23, 2022

You have the best Dealership we have ever worked with including Sales, Service and Finacing. Thank you!! Mark and Mary Sheats More

by MASHEATS1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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