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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
903 Reviews
Call Service Center (412) 469-3000

903 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

Sort by
November 06, 2022

great visit. shout out to Scott Masters for taking time to help me with the car/phone connection!!!! More

by KSNQUILT
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing about your experience with Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

November 05, 2022

Needed tires, called parts, found which they had in stock and got appointment for installation.. More

by KARROBENDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2022 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2022

Brought truck in for service, new tires, oil change. Job well done, very happy, and assisted with and helped save some money for the jobs completed. More

by tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review, Tom. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

October 29, 2022

Steve Silvis was very attentive and helpful. The problem is in the waiting area (not enough space) and the service technicians (not enough of them) Too long of waiting times. More

by MICHELEFOSTER2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Ken Ganley Toyota Pittsburgh responded

Michele, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Nov 04, 2022 -

Ken Ganley Toyota Pittsburgh responded

Hello there! Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 26, 2022

Very good and able to deal in a good way with them. It was nice one More

by CHUNUGURUNGFORALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. Josh and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

October 22, 2022

No one likes having to have work done on their car, but everyone we dealt with was very nice and knowledgeable. More

by NZLINDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

October 22, 2022

Good service, didn't run my car thru the car wash everything is was finy More

by JEFFMERRIMAN1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. We appreciate your feedback, Jeff.

Oct 23, 2022 -

JEFFMERRIMAN1953 responded

I will go back

October 16, 2022

Terrible service, hidden service prices after done with any service lot if hidden services n very unexpected service More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Sylvis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 12, 2022

Everyone at the dealership was so nice. I went for a car inspection and the works was only there for an hour and half. They where pretty fast. Never been treated like that at any other deal More

by JENNIFERM.SCHOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2022 -

Ken Ganley Toyota Pittsburgh responded

It has been a pleasure serving you, Jennifer. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We appreciate the five-star rating.Thank you for choosing Ken Ganley Toyota Pittsburgh; we look forward to having you as a valued customer for many years to come!

October 02, 2022

Everything was really quick and easy , I was having a small issue with my car and Dan told me to bring it in and I was in and out like that . More

by Anesin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danilo Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

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