Ken Ganley Toyota Pittsburgh - Service Center

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with Brandon and our team. We're glad to hear we delivered such a great experience!

Ken Ganley Toyota Pittsburgh responded

Dear MSINGER3, We regret we were unable to assist you with your concern. We consulted with Toyota and have followed all their protocols. We suggest you take your concerns back to Toyota to see if they can assist you.

MSINGER3 responded

It's definitely frustrating when your car doesn't live up to the advertised MPG, especially when it's such a significant difference. Here's a breakdown of how to approach the dealership, along with some important considerations: 1. Gather Your Evidence: * Document everything: Keep detailed records of your gas fill-ups, mileage, and calculations. Apps like Fuelly or even a simple spreadsheet can be helpful. The more data you have, the stronger your case. * Driving conditions: Be prepared to discuss your driving habits. City driving, aggressive driving, and using features like air conditioning can all lower MPG. However, even with these factors, a 16-20 MPG difference is substantial. Try to estimate the percentage of city vs. highway driving you do. * Compare to similar vehicles: See if you can find reports from other drivers with the same make and model. Websites like Fuelly or even forums dedicated to your car model can provide real-world MPG data. This helps show if your experience is typical or if your car might have an issue. * Check for recalls or TSBs: Search online (NHTSA website is a good resource) for any recalls or Technical Service Bulletins (TSBs) related to fuel economy for your car model. A TSB is issued by the manufacturer to address known issues, and there might be a fix available. 2. Your Response to the Dealership (Be polite but firm): * Reiterate the discrepancy: "I'm consistently getting 26-30 MPG, significantly lower than the 46 MPG advertised on the window sticker. I've been tracking my mileage meticulously [show them your records]." * Acknowledge driving conditions (but don't make excuses): "While I understand that driving style and conditions can affect MPG, the difference is too large to be explained by these factors alone. I'd estimate my driving is approximately X% city and Y% highway." * Ask for clarification: "Can you explain why there's such a large gap between the advertised MPG and my actual results? What testing methods were used to achieve the 46 MPG figure on the sticker?" * Inquire about potential issues: "Are there any known issues with this model that could affect fuel economy? Have you received any other complaints about similar MPG discrepancies? Are there any recalls or TSBs related to fuel economy for my vehicle?" * Propose solutions: * Diagnostic check: "I'd like the car to be thoroughly checked by your service department to identify any potential problems that could be impacting fuel economy." * Compare to a similar vehicle: "Could I test drive another vehicle of the same make and model to compare its MPG performance to mine?" * Escalate if necessary: "If the issue cannot be resolved, I'd like to discuss this further with the sales manager or the general manager." 3. If the Dealership Is Uncooperative: * Contact the manufacturer: Reach out to the car manufacturer's customer service department. They might be more willing to investigate. * File a complaint with the FTC: The Federal Trade Commission (FTC) handles complaints about deceptive advertising. While they might not resolve your individual case, it helps them track patterns of complaints. * Check your state's consumer protection agency: Many states have agencies that protect consumer rights. * Consider legal action (small claims court): If all else fails, you might consider taking the dealership to small claims court. However, this should be a last resort. Important Considerations: * EPA estimates are just that – estimates: The MPG figures on the window sticker are based on standardized tests, but real-world driving conditions can vary significantly. It's rare to achieve the exact sticker MPG. However, a 16-20 MPG difference is excessive. * "Your mileage may vary" is a real disclaimer: This disclaimer acknowledges that actual MPG will vary. But again, it doesn't justify a huge discrepancy. * Lemon laws: Lemon laws vary by state, but they generally apply to vehicles with significant defects that cannot be repaired after a reasonable number of attempts. Fuel economy issues might not qualify, but it's worth checking your state's laws. Be persistent, polite, and organized. The more information you have, the better equipped you'll be to address the issue with the dealership and potentially get some resolution.

Ken Ganley Toyota Pittsburgh responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Ken Ganley Toyota Pittsburgh responded

Thank you, Pamela! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh. We look forward to having you as one of our valued customers for many more years to come!

Ken Ganley Toyota Pittsburgh responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Ken Ganley Toyota Pittsburgh responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Ken Ganley Toyota Pittsburgh responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Ken Ganley Toyota Pittsburgh responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.