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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
909 Reviews

909 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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March 31, 2021

A nice clean waiting area, very clean bathrooms, a polite attentive staff. More importantly, is the service I get for my car. I’ve never gone anywhere else for service but Toyota. I just got my fuel inductio More

by CRAWFORD63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Mar 31, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

March 31, 2021

CANT SEND OUT ENOUGH THANK YOUS TO TONY IN SERVICE FOR THE GREAT CARE HE TOOK FOR ALL THE SERVICE I NEEDED FOR MY RAV4.....I'VE BEEN A CUSTOMER AT GANLEY TOYOTA FOR MANY YEARS....THE ENTIRE SERVICE STAFF More

by bj21cash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Fritch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Mar 31, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota.

March 30, 2021

This dealership is very excellent. Top of the game with all departments. My appointment for inspection of my car was done great and swiftly. I worked for a dealership for 35 years and know how all should r More

by BERNADETTEGRESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ken Ganley Toyota Pittsburgh Team

March 24, 2021

Great work - and extremely fast. The employees in the service department are both knowledgeable and trustworthy. It's always a pleasure bringing my car to Ken Ganley Toyota for service. More

by peachtree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Mar 24, 2021 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 24, 2021

The service advisor, Josh Bruce, was very friendly and was able to answer and explain the questions and concerns I had about the work being done on my vehicle. More

by CAPPTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words for Bruce, and for taking the time to leave us this wonderful feedback!

March 17, 2021

Annoyed that my Sequoia required service within 2 weeks. My oil change should have been caught on my first visit with other services they recommended. More

by A_BLUEMLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Onderko
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2021 -

Ken Ganley Toyota Pittsburgh responded

Hello, Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 16, 2021

Two years ago I purchased a Tacoma. From the beginning of my experience to my current situation it has been a true blessing. Everyone is professional, courteous, very informative and truly respect you throug More

by KARPERBRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we look forward to seeing you next time!

March 11, 2021

Vehicle was accepted at the scheduled time and was serviced immediately and much more quickly than I expected. Service rep was friendly and knew what needed to be done and answered my questions to my More

by JRJ3PGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that Lisa was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Toyota!

March 11, 2021

Nice and excellent and perfect service. Hope they will do better on future. Giving first priority to the customer as always. Spade is nice guy More

by TANKA.REGMI
Recommend Dealer
Yes
Employees Worked With
Slade Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Ken Ganley Toyota Pittsburgh responded

Tanka, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Spade and our team, and we look forward to working with you again.

March 10, 2021

Price was more than fair and Steven was very thorough, suggesting future service targets I needed to be aware of. Way better experience than I had with Rohrich, last year. Ganley was even willing to exten More

by BRAZEPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Ken Ganley Toyota Pittsburgh responded

We appreciate your business and our team looks forward to serving you again soon!

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