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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
892 Reviews
Call Service Center (412) 469-3000

892 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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February 23, 2021

Employees were extremely nice and helpful. My service was done faster than I thought. I scheduled two more service appointments while I was there yesterday More

by CRAWFORD63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us feedback. We look forward to serving you at your next appointments!

February 20, 2021

The squinting has gotten worse. The noise is getting increasingly worse. I’m not satisfied I would take my car somewhere else but I have a warranty More

by SHAWNTIKARICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Slade Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2021 -

Ken Ganley Toyota Pittsburgh responded

Hello Shawn, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Sincerely, The Ken Ganley Toyota Pittsburgh Team

February 19, 2021

It was good. Did. Not take very long. Don't know any names...made phone appointment for after work. Everyone is usually nice,I work near..it works for me More

by JOANLJENKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know names
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Feb 19, 2021 -

Ken Ganley Toyota Pittsburgh responded

Joan, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 15, 2021

2019 Prius was in for a oil change, all but the left rear hub cap was not fully installed, Steve was right on point. Thanks More

by GUYKOPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
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Feb 16, 2021 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that Steve was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Toyota!

February 11, 2021

Wonderful dealership! The service department is great. The shop is clean and they are fast and reasonably priced! Thank you for another great service experience. More

by jesseca_wvu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Fritch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
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Feb 12, 2021 -

Ken Ganley Toyota Pittsburgh responded

Hello Jesseca! We're so glad you enjoyed our service and working with Gary and Tony. We appreciate your business and our team looks forward to serving you again soon!

February 11, 2021

I came in for an oil change and was told it would be 25 minutes. There was a recall and 2 hours later to finish More

by COACHTLEHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2021 -

Ken Ganley Toyota Pittsburgh responded

Hi there! Thank you for taking the time to share your feedback with us and for your patience with the recall. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 10, 2021

We were in for our first service call with our new Camry. Everything went very smoothly. Dealt with Dave. He was efficient and provided good customer service. More

by ADELESTRUTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Adele, for sharing your thoughts about your experience with Dave here at Ken Ganley Toyota. We appreciate your business and hope to see you again soon!

February 05, 2021

Was squeezed in with a dead car battery despite a full waiting room of customers. Was in and out in 45 minutes! Kudos to the staff. More

by LINDA225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Linda, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

February 02, 2021

Happy Josh was able to get my truck in on a last minute notice for a oil change. Very friendly service and a great location More

by FITTERETTE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear that Josh and our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 02, 2021

Very flexible and courteous. Serve was a third party with at least one day to complete. They provided me with a rental, which I needed since I live 20 miles way. More

by MARTINJEFF10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Report | Print
Feb 02, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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