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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
892 Reviews

892 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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January 05, 2021

No problems with my 2014 Toyota Corolla. Always get the best service from this dealership. Have only had to get oil changes, tires and inspections. Great dealership, no problems at all !!!! More

by KARENVIETMEIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Jan 05, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Karen, for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 31, 2020

Josh got my defective edge guards replaced.... Now if only someone would get my registration fixed.... PennDot says my plate is still registered to my Camry that I traded in..... More

by M.B
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota. Please reach out to us, so we can get registration figured out. We appreciate your business and hope to see you again soon!

December 30, 2020

Easy to get a appointment that fit my schedule. They never seem to get the correct air pressure in the tires after rotating them ! Customer in the waiting room did not have a mask on ! Signs clearly sta More

by RMARUCA379
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2020

My RAV4 was serviced promptly on the scheduled time of my appointment. The work performed was as discussed and the brake service that was needed to pass inspection was done quickly. More

by JSESTOKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything Josh or out team can assist you with in the future, please let us know.

December 26, 2020

convenient, complete service. Expect to keep Highlander For extended time. Hopefully the best way to do it. Highly recommend this Toyota Dealership For all aspects of their business. More

by KOMARFB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 22, 2020

shuttle driver had to be told to wear mask, didn't even have one with him.no manual or paperwork for key fob. No demonstration or info on fob functions. Not very customer centric. More

by Bill QUALTERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Ken Ganley Toyota Pittsburgh responded

Hello Bill, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

December 21, 2020

Steve always knows who I am and somehow Remembers my story. Along with my trust in the work on my car, that makes me feel valued. More

by HOLLY118BERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Ken Ganley Toyota Pittsburgh responded

Holly, Thank you so much for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

December 14, 2020

Whether sales or service my experiences throughout have been great! I highly recommend, as well as will continue to purchase from Ken Ganley... Thank you! More

by HEATHER58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Dec 15, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Heather, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 11, 2020

I did this review previously. I am not happy with Toyota or Ken Ganley for that matter. Might be more Toyota. But Ken Ganley has done nothing to make me feel like a valued customer. More

by CHIEFMILLS24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know there names.
Dec 29, 2020 -

Ken Ganley Toyota Pittsburgh responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information, please feel free to reach out to management directly.

December 11, 2020

The receptionist is nice, and sometimes they’re nice over the phone, but I get so anxious every time I go in there because most of the people are either neutral or seem extremely annoyed. The waiting room is More

by Celeste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Clausen
Dec 29, 2020 -

Ken Ganley Toyota Pittsburgh responded

Hello Celeste, thank you for your review. We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to us directly, we would like to see if there is anything we can do to turn this around. We would love for you to look forward to coming in to see us!

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